What is your cancellation policy?

Published 02/08/2018 11.41 AM  | Updated 17/10/2018 12.28 PM
We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 0333 202 5435 as soon as you know so that we can offer you alternative options.

If you have our Haven Holiday Protection and you are cancelling for sickness, redundancy, jury service or bereavement: 
 
Number of days before the start of your holiday Our refund
Two days (48 hours) or more Full refund minus a cancellation charge of £50 per holiday home or £25 per touring or camping pitch
Two days (47 hours, 59 minutes) or less 30% refund of your total holiday cost
 
 
If you have our Haven Holiday Protection and you are cancelling for any other reason: 
 
Number of days before the start of your holiday What you'd get back
56 days or more Full refund minus your deposit and cost of Haven Holiday Protection. Minimum loss of £50 per holiday home and £25 loss per touring or camping pitch
55-43 days 70% refund, minus your deposit and cost of Haven Holiday Protection
42-29 days 50% refund, minus your deposit and cost of Haven Holiday Protection
28-8 days 10% refund, minus your deposit and cost of Haven Holiday Protection
7 days or less No refund
 
 
If you have not taken our Haven Holiday Protection and you cancel your holiday, we will not issue a refund and you will need to claim back through your holiday insurance provider. However, we will always aim to provide you with as many options as we can; for example, we may be able to change the date of your holiday for an administration fee as an alternative to cancelling. Please call our team and we will discuss all possible options with you.
 
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