I haven't received my confirmation. What should I do?

Published 02/08/2018 12.13 PM  | Updated 17/10/2018 12.40 PM
Email confirmations should arrive within 1 hour of making your holiday booking and postal confirmations usually take up to 5 working days to arrive if you have booked directly with us.
 
If you have booked a newspaper offer online or through the post, for example through The Sun or Daily Mail offers, then it can take around 14 working days for your booking to be sent across to us and uploaded onto our system. We'll send your confirmation as soon as we can after this time.
 
If you have not received your email confirmation, please make sure to check your junk email folder to make sure it hasn't gone there in error. If this is the case, simply add us to your address book to make sure you always receive information from us directly into your inbox.
 
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