We always welcome feedback from our guests about their holiday experiences. We take all feedback very seriously as it shows us what we are doing right and highlights areas where we can improve.
If there's something wrong with your accommodation or holiday, please tell the Reception Team at the park straightaway so we can try to put things right. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.
If your holiday is over and you're still unhappy, please, within 14 working days of your departure date, either click here
and fill in the form as instructed or, if you would prefer to write to us, send a letter to: Guest Relations, Haven, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. The form and the letter must be completed / written by you (the lead guest) as you're the person we made this agreement with. Please make sure you write your booking reference number on your letter and include your daytime and evening phone numbers.
We will then contact the park to find out what happened, and we'll try to write back to you within 14 working days of receiving your completed form or letter.