We always welcome feedback from our guests about their holiday experiences. We take all feedback very seriously as it shows us what we are doing right and highlights areas where we can improve.
If you would like to provide feedback while you are on holiday with us, please go into reception on your park and one of our friendly team will be more than happy to discuss this with you.
If your holiday is over and you’d like to send us some feedback, email our Guest Relations team at firstname.lastname@example.org or write to us at Haven Guest Relations, 1 Park Lane, Hemel Hempstead, Herts, HP2 4YL within 7 days of the end of your holiday.
The letter or email must be from you (the lead booker) as you’re the person we made this agreement with. Please make sure you write your holiday reference number on your letter or email, and include your daytime and evening phone numbers. Our Guest Relations team will contact the park to find out what happened. We’ll try to write back to you within 14 days of getting your letter or email.