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Results 1 - 10 of 40

  1. What is your cancellation policy?

    We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 0333 202 5435 as soon as you know so that we can offer you alternative options.   If you...
    Date Updated: 31/10/2019
  2. How can I cancel my booking?

    We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 0333 202 5435 as soon as you know so that we can offer you alternative options.   If you...
    Date Updated: 31/10/2019
  3. How can I amend my holiday?

    We understand that sometimes you may need to make changes to your original booking. We will always try to accommodate any booking changes for you. Unfortunately, what you want may cost more or may...
    Date Updated: 31/10/2019
  4. How can I pay for my holiday?

    New bookings If you are making your booking online, we can only accept a credit or debit card payment at the time of booking. We do not charge for using a credit/debit card, but please be aware that...
    Date Updated: 24/01/2020
  5. Can I upgrade my holiday?

    We understand that you may change your mind about your holiday needs and may like to change your accommodation after you book. Whether you need an extra bedroom, more space or a newer model, we are...
    Date Updated: 31/10/2019
  6. When do I have to pay for my holiday?

    If you are booking your holiday to arrive within the next 10 weeks, we ask for full payment at the time of booking. If you are booking in advance and your arrival date is more than 10 weeks away, we...
    Date Updated: 24/02/2020
  7. Can I add more people to my booking?

    It may be possible for you to add more guests to a booking, but this will be subject to certain identification checks and may be subject to further charges. Please bear in mind that any changes made...
    Date Updated: 31/10/2019
  8. On my easy monthly payment plan, can I skip a payment for one month and pay double next month?

    We cannot cancel one payment on the easy monthly payment plan. We also cannot change the date of one payment so it is not possible to skip a month and pay double the next. If you are not able to...
    Date Updated: 31/12/2018
  9. How can I change the lead name on my booking?

    It may be possible for you to change a lead name or other guests names on the booking, but this will be subject to certain identification checks and may be subject to further charges...
    Date Updated: 31/10/2019
  10. How does the easy monthly payment plan work?

    Our easy monthly payment plan is a simple way of spreading the cost of your holiday over a monthly basis instead of paying everything up front. You'll pay your deposit and arrange for the remaining...
    Date Updated: 31/12/2018

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