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Results 1 - 10 of 44

  1. How can I amend my holiday?

    We understand that sometimes you may need to make changes to your original booking. We will always try to accommodate any booking changes for you. If you wish to amend your stay within 24 hours of...
    Date Updated: 08/11/2018
  2. Can I upgrade my holiday?

    Updated We understand that you may change your mind about your holiday needs and may like to change your accommodation after you book. Whether you need an extra bedroom, more space or a newer model, we are...
    Date Updated: 08/04/2019
  3. How can I cancel my booking?

    We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 0333 202 5435 as soon as you know so that we can offer you alternative options. If you have our...
    Date Updated: 08/11/2018
  4. What is an Activity Bundle?

    Updated If you enjoy planning your holiday before you arrive then our Activity Bundle is just the thing for you and your family. We have a range of activities at each park for you to enjoy, and the option to...
    Date Updated: 02/04/2019
  5. When do I have to pay for my holiday?

    If you are booking your holiday to arrive within the next 10 weeks, we ask for full payment at the time of booking. If you are booking in advance and your arrival date is more than 10 weeks away, we...
    Date Updated: 31/12/2018
  6. Can I add more people to my booking?

    We know that sometimes your plans may change. If you need to add extra guests to your booking, get in touch through Live Chat. Please remember to include your reference number and the names and ages...
    Date Updated: 17/10/2018
  7. What is your cancellation policy?

    We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 0333 202 5435 as soon as you know so that we can offer you alternative options. If you have our...
    Date Updated: 17/10/2018
  8. What is included in the price of my holiday?

    Our prices include accommodation, gas, electricity and Fun Passes for every person named on the booking. These give you access to the daytime and evening entertainment, swimming pools and sports and...
    Date Updated: 17/10/2018
  9. I am having some problems whilst on my holiday, who should I contact?

    Even though we’ll do all we can to give you a fantastic holiday, things do sometimes go wrong. Here’s what to do if you need to complain:    1. If there’s something wrong with your...
    Date Updated: 08/11/2018
  10. Can I add a dog to my booked holiday?

    We have designated dog-friendly grades of accommodation at most of our parks that you'll need to book if you would like to bring a dog on holiday with you.  If you have already booked your...
    Date Updated: 17/10/2018

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Saturday - Sunday: 10:00 - 17:00