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Results 1 - 10 of 35

  1. What happens if I cancel my holiday booking?

    Please contact the Haven Contact Centre on 0333 202 5250 and a member of the team will cancel your holiday and will contact the relevant department to process a refund on the activities booked...
    Date Updated: 16/01/2020
  2. Can I cancel a booking and how?

    If it's within the time you can refund on the app (before 48 hours prior to the activity starts) then you can cancel the activity on the app. If it's within 48 hours of the activity, then you will...
    Date Updated: 16/01/2020
  3. How do I know if my booking has been cancelled?

    The Activity and Leisure team will contact you if we have to cancel any activities. If you cancel your activity through the app, you will know it has been cancelled when it is removed from your...
    Date Updated: 16/01/2020
  4. How do I log into the Haven What's On app?

    You will log in with your My Haven Holiday log-in information. Go to  and create an account if you haven't done so already. 
    Date Updated: 16/01/2020
  5. I have booked a holiday through an owner or Haven Simply Letting, how do I book activities?

    If you have not been given Fun Passes you will need to buy these from Reception. These will then give you access to the facilities and enable you to book activities with the Activity and Leisure team...
    Date Updated: 16/01/2020
  6. How do I book an activity on the Haven What's On app?

    Download the Haven What's On app and pre-book an activity on there. Alternatively, book an activity on the park at the Activity Booking Point. Activities can be booked at all parks except at Penally...
    Date Updated: 16/01/2020
  7. What confirmation will I receive?

    When you have booked an activity it will be added to your calendar in the app. Please be prepared to show this when you turn up for your activity. You will also receive proof of purchase by email...
    Date Updated: 16/01/2020
  8. I have booked my holiday through a travel agent or another third party, how do I book my activities?

    If you have a Haven booking reference number you can book your activities on the app. Alternatively, you can book your activities with the Activity and Leisure team at the Activity Booking Point on...
    Date Updated: 21/01/2020
  9. The Wi-Fi/3G/4G signal in my holiday home is not good, how do I book my activities when I am on holiday?

    Due to the remoteness of some of our holiday parks the Wi-Fi signal can vary. We do have guest Wi-Fi available in our main facilities. Alternatively, you can always book your activities with our...
    Date Updated: 16/01/2020
  10. Can I book free activities on the app?

    Yes you can. These activities are very popular, so we recommend you book as soon as you can. If you arrive on holiday and find you no longer want to attend, please let the Activity and Leisure team...
    Date Updated: 16/01/2020

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