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Results 1 - 7 of 7

  1. I'm due to come on my break but I'm worried about the Coronavirus, can I get a refund?

    Updated We have temporarily closed our holiday parks to holidaymakers from 20 March- 16 April 2020. Once our parks reopen as normal our normal terms and conditions   apply .
    Date Updated: 19/03/2020
  2. My booking is after 16th April, when will you let me know what's happening?

    New We know you will appreciate the situation regarding coronavirus is ever-changing and we are doing what we can to offer the best possible options for our guests. We will continue to closely monitor...
    Date Updated: 19/03/2020
  3. Will I receive a full refund?

    New Guests with breaks between now and 16th April will have the choice of moving their break to a later date in 2020 or 2021 or claiming a full refund.
    Date Updated: 19/03/2020
  4. My booking was done through The Sun, what does this mean for me?

    New Please don’t worry, the same options apply. Your money is safe and you will receive an email from us detailing the options available to you which includes the opportunity to change the date of your...
    Date Updated: 19/03/2020
  5. How long will your parks be closed for?

    New We will be temporarily closing our parks to holiday makers until 16 April and will be monitoring the situation on a regular basis to determine our plans for opening.   We will be sure to keep...
    Date Updated: 19/03/2020
  6. I haven't received an email yet/I don't have an email?

    New If you haven't yet received an email or you don’t have an email address and your break is before 16 April, please follow the  link and fill out the form , we will then be in touch directly.
    Date Updated: 19/03/2020
  7. I have been waiting on hold for over half an hour and can't get through?

    New We're sorry you have been unable to get through so far and thank you so much for your patience. As we know you will appreciate, we are experiencing a very high volume of calls currently and our team...
    Date Updated: 19/03/2020

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