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Results 1 - 10 of 10

  1. What is included in the price of my holiday?

    Updated Our prices include accommodation, gas, electricity and Fun Passes for every person named on the booking. These give you access to the daytime and evening entertainment, swimming pools and sports and...
    Date Updated: 31/10/2019
  2. What is a Utility Charge or Utility Service Charge?

    Updated A utility charge (also known as a power charge) covers the cover of your gas, water, electricity and caravan cleaning of your holiday home. This shows as a separate charge if you book through a...
    Date Updated: 31/10/2019
  3. Who can I contact about my Sun or Daily Mail holiday?

    Updated If you have any questions about your newspaper promotional holiday, give us a call on 0330 100 66 33 and we'll be happy to help you from 9am-9pm, 7 days a week. Or get in touch through Live Chat. It...
    Date Updated: 31/10/2019
  4. How much do Fun Passes cost if I haven't booked with Haven directly?

    Here's our handy guide to how much Fun Passes cost if you have booked a holiday directly with an owner.   Peak dates   7 nights We cap our pass prices, so the most this will cost per...
    Date Updated: 15/04/2019
  5. How do I contact you?

    Updated Want to make a new booking or check availability? You can make your booking online or by calling 0333 202 5435.  Lines are open Mon-Sun 9am - 9pm. Need to make a payment? You can make a payment...
    Date Updated: 12/11/2019
  6. When do I have to pay for my holiday?

    If you are booking your holiday to arrive within the next 10 weeks, we ask for full payment at the time of booking. If you are booking in advance and your arrival date is more than 10 weeks away, we...
    Date Updated: 31/12/2018
  7. Will our beds be made for us?

    Updated If you have booked a holiday directly through Haven then your linen will be included and your beds made up for your arrival.   If you have booked through a newspaper promotional holiday, like...
    Date Updated: 31/10/2019
  8. Why can’t I view my booking online?

    Updated Please visit My Haven Holiday to view your holiday online. If you have a Haven booking, you will be able to view your booking by entering your email address and password or your holiday details...
    Date Updated: 31/10/2019
  9. I haven't received my confirmation. What should I do?

    Updated Email confirmations should arrive within 1 hour of making your holiday booking and postal confirmations usually take up to 5 working days to arrive if you have booked directly with us.   If you...
    Date Updated: 31/10/2019
  10. How do I use an offer or discount code?

    Updated Most of our promotional codes can be used towards your booking online, by going to the website link provided in the terms and conditions of your offer. This will automatically apply your discount to...
    Date Updated: 31/10/2019

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