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Results 1 - 10 of 235

  1. What if I have an appointment booked before 16 April?

    New We will be in contact with you shortly to re-arrange your appointment for a future date.
    Date Updated: 20/03/2020
  2. I'm due to come on my break but I'm worried about the Coronavirus, can I get a refund?

    Updated We have temporarily closed our holiday parks to holidaymakers from 20 March- 16 April 2020. Once our parks reopen as normal our normal terms and conditions   apply .
    Date Updated: 19/03/2020
  3. My booking is after 16th April, when will you let me know what's happening?

    New We know you will appreciate the situation regarding coronavirus is ever-changing and we are doing what we can to offer the best possible options for our guests. We will continue to closely monitor...
    Date Updated: 19/03/2020
  4. What is your cancellation policy?

    We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 0333 202 5435 as soon as you know so that we can offer you alternative options.   If you...
    Date Updated: 31/10/2019
  5. How can I cancel my booking?

    We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 0333 202 5435 as soon as you know so that we can offer you alternative options.   If you...
    Date Updated: 31/10/2019
  6. Will I receive a full refund?

    New Guests with breaks between now and 16th April will have the choice of moving their break to a later date in 2020 or 2021 or claiming a full refund.
    Date Updated: 19/03/2020
  7. How do I contact you?

    Updated Want to make a new booking or check availability? You can make your booking online or by calling 0333 202 5262.  Lines are open Mon-Sun 9am - 9pm. Need to make a payment? You can make a payment...
    Date Updated: 26/03/2020
  8. How can I amend my holiday?

    We understand that sometimes you may need to make changes to your original booking. We will always try to accommodate any booking changes for you. Unfortunately, what you want may cost more or may...
    Date Updated: 31/10/2019
  9. What times are your swimming pools open?

    Updated Our swimming pool opening and closing times are listed below. To go to a specific park select a link:                          ...
    Date Updated: 23/03/2020
  10. My booking was done through The Sun, what does this mean for me?

    New Please don’t worry, the same options apply. Your money is safe and you will receive an email from us detailing the options available to you which includes the opportunity to change the date of your...
    Date Updated: 19/03/2020

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