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Results 11 - 20 of 235

  1. How much do Fun Passes cost if I haven't booked with Haven directly?

    Here's our handy guide to how much Fun Passes cost if you have booked a holiday directly with an owner.   Peak dates 7 nights We cap our pass prices, so the most this will cost per caravan is: 3...
    Date Updated: 31/12/2019
  2. How long will your parks be closed for?

    New We will be temporarily closing our parks to holiday makers until 16 April and will be monitoring the situation on a regular basis to determine our plans for opening.   We will be sure to keep...
    Date Updated: 19/03/2020
  3. Choose your holiday home

    Q. What is Choose Your Holiday Home? Choose Your Holiday Home is a new platform that allows guests to hand-pick their exact holiday home and its location for their stay on park. Q. What parks are on...
    Date Updated: 05/02/2020
  4. What happens if I cancel my holiday booking?

    Please contact the Haven Contact Centre on 0333 202 5250 and a member of the team will cancel your holiday and will contact the relevant department to process a refund on the activities booked...
    Date Updated: 16/01/2020
  5. Can I cancel a booking and how?

    If it's within the time you can refund on the app (before 48 hours prior to the activity starts) then you can cancel the activity on the app. If it's within 48 hours of the activity, then you will...
    Date Updated: 16/01/2020
  6. I haven't received an email yet/I don't have an email?

    New If you haven't yet received an email or you don’t have an email address and your break is before 16 April, please follow the  link and fill out the form , we will then be in touch directly.
    Date Updated: 19/03/2020
  7. How can I pay for my holiday?

    New bookings If you are making your booking online, we can only accept a credit or debit card payment at the time of booking. We do not charge for using a credit/debit card, but please be aware that...
    Date Updated: 24/01/2020
  8. I have been waiting on hold for over half an hour and can't get through?

    New We're sorry you have been unable to get through so far and thank you so much for your patience. As we know you will appreciate, we are experiencing a very high volume of calls currently and our team...
    Date Updated: 19/03/2020
  9. Can I have visitors while holidaying with you?

    You are welcome to have visitors to your accommodation while you are staying with us, but they should not stay overnight as they will not be able to access the facilities without a Fun Pass. Usually...
    Date Updated: 31/12/2019
  10. Do you offer holiday cancellation cover?

    When you’re looking forward to a holiday, it can be disappointing to have to cancel. That’s why we offer Haven Holiday Protection. Knowing that your holiday booking is financially protected should...
    Date Updated: 31/10/2019

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