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Results 21 - 30 of 235

  1. Can I upgrade my holiday?

    We understand that you may change your mind about your holiday needs and may like to change your accommodation after you book. Whether you need an extra bedroom, more space or a newer model, we are...
    Date Updated: 31/10/2019
  2. When do I have to pay for my holiday?

    If you are booking your holiday to arrive within the next 10 weeks, we ask for full payment at the time of booking. If you are booking in advance and your arrival date is more than 10 weeks away, we...
    Date Updated: 24/02/2020
  3. My appointment is after 16 April, when will you let me know what's happening?

    New We know you will appreciate the situation regarding coronavirus is ever-changing. We will continue to closely monitor the situation on a regular basis and keep everyone informed of any changes.
    Date Updated: 20/03/2020
  4. How do I know if my booking has been cancelled?

    The Activity and Leisure team will contact you if we have to cancel any activities. If you cancel your activity through the app, you will know it has been cancelled when it is removed from your...
    Date Updated: 16/01/2020
  5. How can I contact the park?

    Our parks welcome calls from our guests from 9am - 5pm 7 days a week:   Park Holidays and touring enquiries Own your own holiday home enquiries Allhallows 01634 270 385 0333 202 1462 Berwick...
    Date Updated: 31/10/2019
  6. What is a Fun Pass?

    Fun Passes are included in the cost of your holiday when booking directly with us. These give you access to the entertainment complex, swimming pools and sports and leisure facilities. If you have...
    Date Updated: 21/01/2020
  7. Can I add more people to my booking?

    It may be possible for you to add more guests to a booking, but this will be subject to certain identification checks and may be subject to further charges. Please bear in mind that any changes made...
    Date Updated: 31/10/2019
  8. How do I contact you - Caravan Sales enquiries

    New Please get in touch via live chat, phone or our contact page .
    Date Updated: 26/03/2020
  9. What do I need to bring on my holiday?

    Washing up items, towels (towels are included in Platinum models), toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Platinum and Prestige models), your personal...
    Date Updated: 03/03/2020
  10. On my easy monthly payment plan, can I skip a payment for one month and pay double next month?

    We cannot cancel one payment on the easy monthly payment plan. We also cannot change the date of one payment so it is not possible to skip a month and pay double the next. If you are not able to...
    Date Updated: 31/12/2018

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