As part of our Haven Promise, all guests who have booked a 2021 or 2022 break are protected by our Coronavirus Book with Confidence Guarantee which allows you to move or cancel your break free of charge, should it be affected by coronavirus. The guarantee allows you to do this any time from 28 days before your holiday, right up until 3 days of your arrival.
You can find out more information on our guarantee and how to change your booking here.
Should you be outside of you guarantee window and still wish to cancel your break, then our normal terms and conditions will apply. Please contact the Haven Contact Centre on 0333 202 5250 and a member of the team will be able to sort this for you.