We're really sorry to hear that you are unhappy with your holiday experience.
Whilst we always try to provide our guests with the best break possible, we understand that sometimes this doesn't always go according to plan.
Please speak to the Activity and Leisure team on the park straight away so we can try to put things right.
If you have a complaint or some feedback regarding your break, please click here & follow the steps provided and we will do what we can to resolve this for you.
Please note: claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.