If your break falls before or on Monday 27 July, we will not be requesting a full balance payment until 14 days prior to the holiday date. However please note, if you are on a monthly payment plan, we are unable to change this and kindly ask that you continue to make your payments in order to avoid any cancellation.
At the moment, all holidays after this date adopt the normal payment process and therefore any outstanding payment will need to be made or it could lead to a cancellation. Please let us reassure you that should we need to change or cancel your holiday, you will be offered the option to move your break and transfer funds to an alternative date in 2020 or 2021 or receive a full refund. If you are having trouble reaching the contact centre, you can pay online here.
Additionally, to help put your mind at ease, your break will also be covered by our new Coronavirus Guarantee which applies to all 2020 and 2021 bookings after 14 April 2020. The free guarantee allows you to move your break or claim a full refund, should it be affected by coronavirus. For more information on when you're able to use this, you can click here.