We’ve put flexibility at the heart of every booking, meaning you’re covered in the event of any disruption. In the event of our parks closing, the government restricting travel, or us being unable to offer you a full experience of activities, entertainment and facilities due to Coronavirus, we’ve got you covered.
We also realise that things can change at short notice - if you’re unable to travel, get in touch and we'll help you with whatever you need. All you need to do is fill out this form between 28 and 3 days prior to your arrival and we’ll do the rest.
In relation to Coronavirus you are covered for the following for all new 2022 bookings:
We aren't able to offer the experience you booked
The park is closed
The UK Government restrictions on travel
You are unable to travel due to sickness or isolation
We guarantee you can move your holiday to a future date free of charge or receive a full refund. The 'Guarantee Change Window' allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival. Contact us during the guarantee change window period and our team will be delighted to help you. Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you. All other booking terms and conditions remain unchanged.
Do I have to pay for the guarantee?
No, the guarantee is free of charge and is automatically included in all existing and news bookings for 2022.
If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking, we will refund the difference. If you don't know your new dates, we will apply your original booking payment against a future break, with no additional fees, should your new holiday be more expensive you will need to pay the difference at time of booking.
Book with Confidence Guarantee vs Haven Holiday Protection
Haven Holiday Protection (HHP) covers guests for a wide range of eventualities outside of coronavirus. This includes illness, death, redundancy and jury service.
Our Book with Confidence Guarantee is part of our Haven Promise, which has been developed specifically to provide peace of mind to guests whilst we are affected by the unprecedented global pandemic and will only cover instances relating to this.
For any more information relating to our Haven Promise, click here.