We hold our holiday homes to such exceptionally high cleaning standards and with our caravan cleanliness guarantee we’ll even give you a refund if you don’t agree. This is called the Haven Caravan Cleanliness Guarantee.
Once cleaned, each accommodation unit is inspected by a specially trained member of our team and is only deemed ready for guests when this check is done. A special seal will then be applied to the entrance door to signal the accommodation has been cleaned to our new standard.
Should you enter your caravan and find it not cleaned to the high levels that we expect then please report this to a member of our Holiday Reception team at Reception within 4 hours of your arrival window. A member of our cleaning/management team will then come to inspect the accommodation with you and in the unlikely event that the caravan is not cleaned to the standard we would expect, we will offer you two choices:
- Allow us one opportunity to clean the caravan again to meet the standards we have set ourselves, continue your holiday but receive a full refund
- Not continue with your holiday, returning home and receiving a full refund
Please note: if the seal on your caravan is broken when you arrive, please do not enter and contact a member of the park team immediately who will be able to assist you.
If you do not contact Holiday Reception within 4 hours of arrival, the Haven Caravan Cleanliness Guarantee is invalidated. We won't accept claims after departure from the holiday park. For information on what the Haven Caravan Cleanliness Guarantee covers and what is not covered, please see our terms and conditions.
For more information on our cleaning standards please click here, or for our Haven Promise, click here.