We hold our holiday homes to such exceptionally high cleaning standards and with our caravan cleanliness guarantee we’ll even give you a refund if you don’t agree. This is called the Haven Caravan Cleanliness Guarantee.
Once cleaned, each accommodation unit is inspected by a specially trained member of our team and is only deemed ready for guests when this check is done. A special seal will then be applied to the entrance door to signal the accommodation has been cleaned to our new standard.
Should you enter your caravan and find it not cleaned to the high levels that we expect then please report this to a member of our Holiday Reception team at Reception or via the My Haven app within four hours of your arrival window. A member of our cleaning/management team will then come to inspect the accommodation with you and in the unlikely event that the caravan is not cleaned to the standard we would expect, we will offer you two choices:
- Allow us one opportunity to clean the caravan again to meet the standards we have set ourselves, continue your holiday but receive a full refund
- Not continue with your holiday, returning home and receiving a full refund
Please note: if the seal on your caravan is broken when you arrive, please do not enter and contact a member of the park team immediately who will be able to assist you.
We will only be able to accept complaints against the Haven Caravan Cleanliness Guarantee within the first four hours of arrival. If you report a claim after this time, or once you have departed from the holiday park, we are unfortunately unable to accept these.