We hold our holiday homes to such exceptionally high cleaning standards and with our caravan cleanliness guarantee we’ll even give you a refund if you don’t agree.
Once cleaned, each accommodation unit is inspected by a specially trained member of our team and is only deemed ready for guests when this check is done. A special seal will then be applied to the entrance door to signal the accommodation has been cleaned to our new standard.
Should you enter your caravan and find it not cleaned to the high levels that we expect then please make contact with a member of our park team. A member of our cleaning team will then come to inspect the accommodation with you and in the unlikely event that the caravan is not cleaned to the standard we would expect, we will offer you two choices:
- Allow us one opportunity to clean the caravan again to meet the standards we have set ourselves, continue your holiday but receive a full, no quibble, refund
- Not continue with your holiday, returning home and receiving a full, no quibble, refund
Please note: if the seal on your caravan is broken when you arrive, please do not enter and contact a member of the park team immediately who will be able to assist you.