For holiday enquiries
Please call 0333 202 5250
Phone lines open 7 days a week 9am to 8pm.
Can't get through on the phone?
We are experiencing high call volumes at present, so please accept our apologies for any delays. If you have an urgent query then please try Live Chat.
Alternatively, use the search bar above to search our knowledge base. We're adding updates to our FAQs daily.
You may also find these pages helpful:
- Park reopening updates: https://www.haven.com/about-us/general-news
- Information for existing bookings: https://www.haven.com/existing-bookings
We are sorry we can't help you as quickly as we would like.
Please be aware that our telephone, live chat and email queues are all experiencing extremely high volumes. Our team are doing their utmost to help as many guests (like you) as possible, as quickly as possible.
Please know that your question is important to us and we will do what we can to reach you as soon as we can. Thank you for your patience.