For holiday enquiries
To speak to a member of the team, please call 0333 202 5250
Our phone lines are currently open seven days a week and you can reach us during the following times:
Monday to Friday: 9am-8:30pm
Saturday and Sunday: 9am-7pm
Please note, our phone lines will closing at 6pm on Friday 30th July
To maintain our high standards of communication, selected calls are monitored and recorded as specified by Ofcom. Calls to 03 numbers are charged at standard UK rates and count towards any inclusive packages.
For guests who have speech and hearing impairments, we welcome calls through BT's Next Generation Text (NGT) service. To access this service, download the NGT Lite app and follow the instructions. For further information on this service, please visit the NGT website http://ngts.org.uk/.
Can't get through on the phone?
We are experiencing high call volumes at present, so please accept our apologies for any delays. If you have an urgent query then please use the search bar above to search our knowledge base. We're adding updates to our FAQs daily.
You may also find these pages helpful:
- Park reopening updates: https://www.haven.com/about-us/announcement
We are sorry we can't help you as quickly as we would like.
Please be aware that our telephone, live chat and email queues are all experiencing extremely high volumes. Our team are doing their utmost to help as many guests (like you) as possible, as quickly as possible.
Please know that your question is important to us and we will do what we can to reach you as soon as we can. Thank you for your patience.