Our team are available to help via online live chat during the opening times listed. Look for the blue 'Help' icon at the bottom right of the website.
9am to 5pm Monday to Friday
Outside of these times, please check out the articles in this knowledge base which we're updating daily.
Queue wait times
Due to the high volume of our guests trying to reach us over chat, we are currently experiencing wait times of between 30-60 minutes.
If you choose to get in touch via chat and you reach the chat queue, please do not refresh the page as this will cause you to lose your place in the queue.
Sorry we can't help you as quickly as we would like
Please be aware that our telephone, live chat and email queues are all experiencing extremely high volumes. Our team are doing their utmost to help as many guests (like you) as possible - as quickly as possible.
Please know that your question is important to us and we will do what we can to reach you as soon as we can. Thank you for your patience.