As part of our new Clean and Safe Charter, we have made some changes to our check-in process to help you feel safe and secure when visiting our parks.
All guests are now given dedicated arrival times seven days before their break to ensure we adhere to social distancing guidelines. All arrival slots will be allocated based on individual park requirements and will be one hour long.
Whilst we have tried to allocate arrival times as close as possible to the normal check in time for your accommodation, in some circumstances these are later and arrival slots may go into the early evening.
Please note we are unable to amend the check in time allocated and apologise for any inconvenience, but need to take these measures to keep all our guests, owners and team as safe and secure as possible.
Early arrivals
If you arrive early to park, we kindly ask that you wait in the car park for a member of the team to get to you.
Should we be unable to accommodate you, you may be asked to leave the park and return during your allocated time slot in order to help keep other guests safe and secure.
Late arrivals
If you are arriving late, please let us know on the My Haven app when you get your allocated arrival time. This means the park will know to expect you later and if they need to allocate a different time to what is listed on the app, they are able to to get in touch with you.
Should you arrive after check-in has finished, please inform security who will be on hand to notify a member of the team to assist you.
If you are within seven days of your holiday and haven’t received the email with your check-in time, please contact your park directly who will be able to advise.
To find out more about our arrival process, please click here.