We know that so many of you like to make the most of your holiday and arrive on park as soon as possible.
Seven days before your break you will be given a set check-in time for you to arrive on park. This is the time that you can enter your accommodation. However, you can arrive up to 2 hours before your designated arrival time, providing it's not earlier than 11am.
If you have a 12pm-1pm designated check-in, you'll only be able to arrive 1 hour before your arrival time.
If you arrive earlier than when you can access your accommodation, you'll be able to make use of the restaurants, arcades, shops and have free roam of outdoor spaces on the parks. Please note: your accommodation can only be accessed at your designated arrival time. If you've booked a Haven break, you can pick up your Play Passes from inside your accommodation at your designated arrival time.
If you are arriving late, please let us know on the My Haven Experience app when you get your allocated arrival time. This means the park will know to expect you later.
If you are within seven days of your holiday and haven’t received the email with your check-in time, please contact your park directly who will be able to advise.
To find out more about our arrival process, please click here.