Allhallows Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times
Helpful Hints & Tips
Local phone numbers

Address

Allhallows Leisure Park, Rochester, Kent, ME3 9QD

Opening times

If you need anything while on park, please call

01634 270385 during Reception opening times
01634 272929 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Helpful Hints & Tips

Activities

To make planning your holiday as easy as possible, activity bookings will open 12 weeks from the start of your holiday, in line with restaurant bookings.

You’ll be able to make your bookings via the My Haven Experience app or at haven.com/experience and will be able to book both free and paid for activities.

Activity bookings can also be made once you arrive on park, however due to limited capacity, we’d always recommend booking in advance to ensure you get everything you’re after!

Please note, whilst we have a lot of free activities for you to get stuck into, some of our activities do require a small additional charge to book.

Arrival day activities 

If you want to book activities for your arrival day, this can be done seven days before your arrival date. Once within the seven days, you'll be able to book activities from 1pm. Please note, you’ll also be able to book activities for your first day via theActivity Booking Point on park once you’ve checked in (subject to availability).

Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you.

Arrival

Please see the My Haven App or haven.com/experience 7 days before arrival for your allocated check-in time.

Arriving late: please let us know on the My Haven Experience app or haven.com/experience when you get your allocated arrival time. We will then know to expect you later.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have two venues for wining or dining: the Huffkin of Hoo bar and restaurant, and the Live Lounge entertainment venue and bar – both venues are inside the main complex. You can pre-book a restaurant table on the My Haven app or via haven.com/experience 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Buses

The no. 191 takes you through Hoo village, and onto Strood, Chatham, and Rochester. If you need any information on local bus routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machines are inside the Huffkin of Hoo and next to the Live Lounge entrance. Cashback is available in our Mini Market and all bar areas (minimum spend applies).

Checking out

Don’t go just yet! But if you have to, please remember to check out by 10am. You can drop your keys at the Security barrier or at Reception. There's a letterbox at Reception for this. Please drop off any hired goods you need to return to Reception.

Child safety

We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at Reception and we’ll add your contact details to it.

Direct estuary access

You’ll find direct access to the estuary here on park, complete with its own pebble beach, fabulous views and even some sand. Just head towards the fishing lake coastal walk.

Dogs

We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Dogs can walk on the estuary beach all season and are welcome on our Huffkin of Hoo outdoor decking, but they are not allowed in any of our indoor facilities or on our outdoor pool area. Guide and service dogs are welcome, of course, inside our venues. We have bins around the park for cleaning up after your pet and we have doggy waste bags available for your use in Reception.

Driving

We’re strict about speed on park. Please stick to 10mph when you’re driving around.

Electric vehicle (EV) charging points

Unfortunately, we do not provide this service yet. You can charge your car nearby at Tesco Superstore, Strood - ME2 2DE.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01634 270 385 or our Security team on 01634 272929 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Entertainment

Find out what’s on during your holiday four weeks before you arrive, go to the My Haven app or visit haven.com/experience There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and the Wonder Shop.

Hire goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Our Mini Market is open every day, so you can pick up any essentials.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Park Safety team on 01634 272929.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven holiday break, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.

Prize shop

If you’ve been lured by the bright lights of our amusement arcade, don’t forget to trade in your tickets at our prize shop before you leave.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.

Security barrier

There’s always a helpful team member looking after our security barrier. They’re on hand 24/7, so if you have any questions, please do ask them.

Slough Fort

We’re lucky to have our very own piece of history here on park. Slough Fort is a Victorian artillery fort built in the mid-19th century and we’re in the process of restoring it just now. If you’d like to know more, have a read of the information stands around it or book on to one of the walking tours.

Special requirements and accessibility

If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park – - some areas of our park are more suitable for wheelchairs. If you have any questions while on the park, please ask the Reception team.

Swimming

We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.

For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.

Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or athaven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.

There's no booking required to use our outdoor pools which will be open from May half term until the end of August Bank Holiday. If the weather allows, simply turn up when you fancy an outdoor swim.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a Papa John’s ® and Cook’s Fish & Chips on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience

Terrain of park

The park is mainly flat with a couple of the areas (owner van areas) that are slightly hilly.

Tide Times

Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.

Tourist information

If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice and recommendations. We have loads of tourist leaflets at Reception too.

Towels

Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.

Upgrades

You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.

Visitors

To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.

WiFi

Due to the remoteness of our holiday park the WiFi signal can vary. WiFi is limited or not available in accommodation. We do have free guest WiFi available in the Huffkin of Hoo bar and restaurant, Reception and the Live Lounge. Our apps work on WiFi and 4G, and if you do not have any signal, you can always book your activities with the teams on park, please ask the team where to go to book. No Wifi is available in holiday homes.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers

Chemist	Knight’s Pharmacy - paydenspharmacy.co.uk or 01634 250882
Dentists	DentaLine - 01634 890300 The Post Office Dental Practice - 01634 272933
Doctors	NHS (non-emergency) - 111 Allhallows Surgery - 01634 270345 The Elms Medical Practice - elmsmedicalkent.nhs.uk or 01634 250142
Hospital	NHS (non-emergency) - 111 Medway Maritime Hospital - medway.nhs.uk or 01634 830000
Local bus	Arriva 191 - 0844 800 4411
Petrol stations	Bradfords, ME3 8QR The Co-operative (24 hour), ME2 4DW
Taxi	Icab - 01634 568568
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Strood, ME2 4DR
Vet	Warren House - warrenhousevets.co.uk or 01634 255155
Wheelchair hire	British Red Cross - 0800 028 0831 SAS Mobility Services - 01634 309281 Wheel Freedom - 020 3058 1042