Allhallows Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times
Helpful Hints & Tips
Local phone numbers

Address

Allhallows Leisure Park, Rochester, Kent, ME3 9QD

Opening times

If you need anything while on park, please call

01634 270385 during Reception opening times
01634 272929 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Due to the latest Government restrictions the below information may not be applicable whilst on your break, please click here for the latest Coronavirus guidelines.

Helpful Hints & Tips

Activities

To see what activities are on and to pre-book, please visit haven.com/experience. You can also book activities at the Activity Booking Point. Activities are only available to our Stay+Play guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have two venues for wining or dining: the Huffkin of Hoo bar and restaurant, and the Live Lounge entertainment venue and bar – both venues are inside the main complex. Due to test and trace, we require that you book a table in our venues and this can be done on the My Haven app.

Buses

The no. 191 takes you through Hoo village, and onto Strood, Chatham, and Rochester. If you need any information on local bus routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machines are inside the Huffkin of Hoo and next to the Live Lounge entrance. Cashback is available in our Mini Market and all bar areas (minimum spend applies).

Checking out

Don’t go just yet! But if you have to, please remember to check out by 10am. You can drop your keys at Reception or pop them through the letterbox at Reception. Our hire shop is open from 9am so you can also drop off any hired goods you need to return.

Child safety

We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at Reception and we’ll add your contact details to it.

Direct estuary access

You’ll find direct access to the estuary here on park, complete with its own pebble beach, fabulous views and even some sand. Just head towards the fishing lake coastal walk.

Dogs

We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. We have bins around the park for cleaning up after your pet.

Driving

We’re strict about speed on park. Please stick to 10mph when you’re driving around.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01634 270 385 or our Security team on 01634 272929 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Entertainment

Please click here to see what’s on in our entertainment venue(s). You will need to book a table on the My Haven app to see the entertainment. Access to our entertainment venues is for Stay+Play guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and the Wonder Shop.

Hire goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

Head to the Holiday Reception to book your Service Wash (washing powder is included). Then drop off the laundry in the bag provided at the ‘Drop off Point’ sign outside the launderette. Your washed and tumble-dried washing will then be available to collect from the launderette at a designated pick up time.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Running low on bread, nappies or – shock horror – teabags?! Our well-stocked Mini Market is open every day, so you can pick up what you need, when you need it.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Park Safety team on 01634 272929.

Photo collection

Say cheese! If you get ‘papped’ by our professional photographer, you can buy the picture from the Wonder Shop.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven Stay+Play break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Stay breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.

Prize shop

If you’ve been lured by the bright lights of our amusement arcade, don’t forget to trade in your tickets at our prize shop before you leave.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.

Security barrier

There’s always a helpful team member looking after our security barrier. They’re on hand 24/7, so if you have any questions, please do ask them.

Slough Fort

We’re lucky to have our very own piece of history here on park. Slough Fort is a Victorian artillery fort built in the mid-19th century and we’re in the process of restoring it just now. If you’d like to know more, have a read of the information stands around it.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a PAPA JOHN'S® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Please order your takeaway on the My Haven app.

Tide Times

Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.

Upgrades

You will need to arrange any upgrade prior to selecting your arrival time. Please contact the park before choosing your arrival slot and they will be happy to discuss upgrade options with you.

Visitors

To ensure we continue to follow all Government guidelines around track and trace, all holidaymakers visiting our parks must be pre-booked Haven guests. This means we are unfortunately unable to allow our guests to bring visitors on to our parks at this time. As guidelines change all the time, we would recommend you check back here closer to your arrival.

WiFi

Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in the Huffkin of Hoo bar and restaurant. Our apps work on Wifi and 4G, and if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers

Chemist	Knight’s Pharmacy - paydenspharmacy.co.uk or 01634 250882
Dentists	DentaLine - 01634 890300 The Post Office Dental Practice - 01634 272933
Doctors	NHS (non-emergency) - 111 Allhallows Surgery - 01634 270345 The Elms Medical Practice - elmsmedicalkent.nhs.uk or 01634 250142
Hospital	NHS (non-emergency) - 111 Medway Maritime Hospital - medway.nhs.uk or 01634 830000
Local bus	Arriva 191 - 0844 800 4411
Petrol stations	Bradfords, ME3 8QR The Co-operative (24 hour), ME2 4DW
Taxi	Icab - 01634 568568
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Strood, ME2 4DR
Vet	Warren House - warrenhousevets.co.uk or 01634 255155
Wheelchair hire	British Red Cross - 0800 028 0831 SAS Mobility Services - 01634 309281 Wheel Freedom - 020 3058 1042