This article gives you a quick rundown of useful information about the park, including:
- Opening Times
- Helpful Hints & Tips
- Bars and restaurants
- Car parking
- Cash machines
- Checking out
- Child safety
- Direct beach access
- Electrical Vehicle (EV) Charging Points
- Extend your stay
- Hire Goods
- Holiday home ownership
- Lost property
- Mini Market
- Park safety
- Places of worship
- Play Passes
- Special Requirements and Accessibility
- Remote controls
- Tide times
- Tourist Information
- Your Next Holiday
- Local phone numbers
Berwick Holiday Park, Magdalene Fields, Berwick-upon-Tweed, TD15 1NE
If you need anything while on park, please call
- 01289 307113 during Reception opening times
- 07775 921125 out-of-hours
For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.
Helpful Hints & Tips
To see what activities are on and to pre-book before your holiday, please visit the My Haven Experience app or haven.com/experience four weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on haven.com/experience 7 days before your arrival date.
Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.
Please see the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time. Please do not arrive before your allocated check-in time. If you arrive outside of your designated time, we may kindly ask for you to wait until a member of team becomes available to assist.
Arriving late: please let us know on the My Haven Experience app or haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.
Bars and restaurants
We have two venues for wining or dining: The Brigs of Tweed bar and restaurant, and the the Live Lounge entertainment venue – both are in the FunWorks amusement arcade. You can pre-book a restaurant table at haven.com/experience, four weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
There’s also a council-run shuttle bus to the High Street on selected dates. If you want to travel further afield, buses run from the train station. Border Buses timetables are available from Reception.
Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Parking available for one car next to most holiday homes, but some areas have limited parking. Please contact the park for more information. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.
We have free-to-use cash machines next to Cook’s Fish and Chips and at the Mini Market. You can get cashback at the Mini Market and all of the bar areas (minimum spend applies).
All good things come to an end – please check out by 10am. Please leave your key in the key box outside of the Reception's main doors. If you are a Haven direct guest, please leave hire goods in the holiday home. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.
We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at Reception and we’ll add your contact details to it.
Direct beach access
Feel the sand between your toes with access direct from the park. The park is on top of a cliff with access to two beaches down steps - just be careful as the steps are quite steep. The sandy beach next to the golf course has a walkway down to the play park and another walkway accessible for buggies down to the beach.
We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Dogs are welcome on our outside areas of the park, including the decking area and the play park area which are accessed via a side gate, but they are not allowed in any of our indoor facilities or in our outdoor pool area. Guide and service dogs are welcome inside our venues. Please clean up after your dog – we have bins all around the park especially for this. Dogs are welcome on the beach all-year round.
We’re strict about speed on park. Please stick to 10mph when you’re driving around.
Electric vehicle (EV) charging points
Unfortunately, we do not provide this service yet. There are points locally on Chapel Street, TD16 1BX and High Greens TD15 1LR.
If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception team on 01289 307113 our our Security team on 07775 921125 as we have trained first-aiders on the park.
Find out what’s on during your holiday four weeks before you arrive by visiting haven.com/experience. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.
While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and the Wonderstore.
For a small charge, we have to hire: bed guards, Bluetooth speakers, hairdryers, highchairs, travel cots and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please leave hire goods in the holiday home. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.
Holiday home ownership
Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
If you’ve had a big adventure, pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.
If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.
Our Mini Market is open every day, so you can pick up any essentials.
Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.
We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07775 921125.
Places of worship
Our Reception team can give you any information you need on local places of worship.
If you're on a Haven holiday break, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.
We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.
No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.
Special requirements and accessibility
If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park – some of areas of our park are more suitable for wheelchairs as we have a mix of flat and sloping areas. If you have any questions while on the park, please ask the Reception team.
Please book a session before coming to the indoor swimming pool. You can pre-book up to 14 sessions per holiday booking from 4 weeks before your arrival date on the My Haven Experience app or haven.com/experience. Alternatively, you can book sessions on park after you’ve arrived, subject to availability. After 6pm on a Friday and Saturday and after 6pm during school and bank holidays, a booking isn’t needed so you can just turn up at the pool. Our outdoor pool is also available during the warmer months of the year, weather permitting, and there’s no need to book. Please check opening times with the Activity and Leisure team.
If you can’t have a takeaway on holiday, when can you? We have a Cook’s Fish & Chips for the seaside staple. Please order your takeaway on the My Haven Experience app or haven.com/experience
Terrain of the park
The park is level by the top near the complex but going down towards The Glen, Farne Close, The Dunes and The Cheviots the terrain becomes quite steep.
Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.
Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.
Get to know the local area and find out where all the best hotspots are down at Reception. Our friendly team are on hand to share their insider tips and information. You’ll find lots of tourist leaflets there too.
You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.
To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.
Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in Brigs of Tweed and Reception. Unfortunately, there is no WiFi in our accommodation. Our apps work on Wifi and 4G, and if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.
Your next holiday
The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.
Local phone numbers
|Chemist||Castlegate Pharmacy - 01289 306827|
Berwick Dental Centre - 01289 306477
Tweedmouth Clinic - 01289 356966
NHS (non-emergency) - 111
Well Close Medical Group - 01289 333240
Union Brae Surgery - 01289 330333
NHS (non-emergency) - 111
Berwick Infirmary - 0344 8118111
|Local bus||Border Buses - 01896 754350. We have timetables and information in Reception.|
Tesco, TD15 2XG
Morrisons, TD15 1UQ
Woody’s Taxis - 01289 547009
A1 Cabs - 01289 308524
Waughy’s Cabs - 07507 399134
|Trains||National Rail Enquiries - nationalrail.co.uk - 03457 484950|
|Train station (local)||Berwick-upon-Tweed, TD15 1NF|
|Vet||Galedin Vets - galedinvet.com or 01289 330066|
North East Mobility Solutions - nemobility.co.uk or 01289 331055