Blue Dolphin Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times
Helpful Hints & Tips
Local phone numbers

Address

Blue Dolphin Holiday Park, Gristhorpe Bay, Filey, North Yorkshire, YO14 9PU

Opening times

If you need anything while on park, please call

01723 515155 during Reception opening times
07714 836970 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Helpful Hints & Tips

Activities

To make planning your holiday as easy as possible, activity bookings will open 12 weeks from the start of your holiday, in line with restaurant bookings.

You’ll be able to make your bookings via the My Haven Experience app or at haven.com/experience and will be able to book both free and paid for activities.

Activity bookings can also be made once you arrive on park, however due to limited capacity, we’d always recommend booking in advance to ensure you get everything you’re after!

Please note, whilst we have a lot of free activities for you to get stuck into, some of our activities do require a small additional charge to book.

Arrival day activities 

If you want to book activities for your arrival day, this can be done seven days before your arrival date. Once within the seven days, you'll be able to book activities from 1pm. Please note, you’ll also be able to book activities for your first day via theActivity Booking Point on park once you’ve checked in (subject to availability).

Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you.

Arrival

Please see the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time.

Arriving late: please let us know on the My Haven Experience app or haven.com/experience when you get your allocated arrival time. We will then know to expect you later.

Touring: it's worth noting that we have a separate reception for our touring guests. If you have any queries specifically relating to your touring holiday, please use this dedicated reception where our team will be more than happy to help.

Arcade

The bright lights and excitement of our arcade awaits for all guests to enjoy. Our machines take cash so pick out all the loose change from behind the sofa before coming! Don’t worry if you don’t have spare pennies, we have machines to change money for you, so you’ll soon be playing.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have three venues for wining or dining: The Brigghouse bar and restaurant, the Starlight, and the Galaxy ShowBar entertainment venues. You can pre-book a restaurant table on the My Haven app or via haven.com/experience 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Beach access

Feel the sand between your toes down at Filey beach, just a three-mile car drive away. Or you can walk to it along the Cleveland Way. This is a RNLI lifeguarded beach at certain times of the year. There are other beaches nearby too, just ask our team to find out more.

Buses

All aboard! Find bus stops next to the main entrance, the touring entrance and Reception. Buses run regularly to Scarborough, Filey and Bridlington. Two services run: EYMS 120 and Shoreline 555. For more information about routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces near the main complex for those who need them.

Cash machines

We have three free-to-use cash machines – in the Mini Market, the FunWorks amusement arcade and at The Brigghouse. You can get cashback at the Mini Market and all of the bar areas (minimum spend applies).

Checking out

Don’t go just yet! But if you have to, please remember check out is by 10am. You can leave your keys in our key box located on the drive out of the park. Please remember to return any hire goods to Reception. Once our team have confirmed the return of the hired goods, we will refund the deposit back onto the card that the payment was made from.

Child safety

We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at Reception and we’ll add your contact details to it.

Dogs

We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. We have dedicated dog walking areas along the clifftops and are welcome in the external area of The Brigghouse bar and restaurant, but they are not allowed in any of our indoor facilities or on our outdoor pool area. Guide and service dogs are welcome inside our venues. We have bins around the park for cleaning up after your pet.

Nearby Filey Beach is a dog-friendly beach, but there are dog restrictions in place during May – September between the boating lake and Lifeboat Station.

Driving

We’re strict about speed on park. Please stick to 10mph when you’re driving around.

Electric vehicle (EV) charging points

Unfortunately, we do not provide this service yet. The closest is Bridlington Council car park near the post office or Lidl Scarborough.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01723 515155 or the Security team on 07714 836970 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Entertainment

Find out what’s on during your holiday four weeks before you arrive by visiting the My Haven app or haven.com/experience There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and the Wonderstore.

Hire goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots, ironing boards and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit. Replacement keys are subject to a charge, so please keep keys safe.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Reception where you can buy tokens for the launderette, as well as washing powder.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Our Mini Market is open every day, so you can pick up any essentials.

Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 836970.

Photo collection

Say cheese! If you get ‘papped’ by our professional photographer, you can buy the picture from the Wonderstore.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven holiday break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Hideaway breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.

Prize shop

If you’ve been lured by the bright lights of our amusement arcade, don’t forget to trade in your tickets at our prize shop before you leave.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case

Security barrier

There’s a helpful team member looking after our security barrier by Reception between 8am and 6pm. For all other times, please use the main entrance.

Special requirements and accessibility

If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park – some of areas of our park are sloping. If you have any questions while on the park, please ask the Reception team.

Swimming

We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.

For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.

Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a Burger King®, Cook’s Fish & Chips and Papa John’s® just waiting for you to enjoy. Burger King® and Papa John’s® will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.

Tide times

Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.

Terrain of the park

The park is situated on a hill sloping up to the cliff top. There is a mix of flat and sloping areas.

Tourist Information

Get to know the local area and find out where all the best hotspots are down at Reception. Our friendly team are on hand to share their insider tips and information. You’ll find lots of tourist leaflets there too.

Towels

Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.

Upgrades

You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.

Visitors

To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.

WiFi

Due to the remoteness of some of our holiday parks the WiFi signal can vary. We do have guest WiFi available in our main facilities. The My Haven Experience App works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers

Chemist	Boots (Filey) - 01723 513224
Dentists	Mydentist (Filey) - mydentist.co.uk or 01723 512135
Hospital	NHS (non-emergency) - 111 Scarborough Hospital A&E - 01723 368111
Local bus	East Yorkshire Motor Services (Busline) - eyms.co.uk 01482 592929
Petrol stations	Boak End (Filey), YO11 3NX
Taxis	Filey Cars - 07794 968230 Lazer Radio Cars - 01723 515515 Beeline Radio Cars - 01723 366666
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Filey, YO14 9PE Scarborough, YO11 1TN
Vet	Filey Veterinary Practice - fileyvets.com or 01723 513119
Wheelchair hire	Scarborough Mobility - scarboroughmobility.co.uk or 01723 377515