Blue Dolphin Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times
Helpful Hints & Tips
Local phone numbers

Address

Blue Dolphin Holiday Park, Gristhorpe Bay, Filey, North Yorkshire, YO14 9PU

Opening times

If you need anything while on park, please call

01723 515155 during Reception opening times
07714 836970 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Due to the latest Government restrictions the below information may not be applicable whilst on your break, please click here for the latest Coronavirus guidelines.

Helpful Hints & Tips

Activities

To see what activities are on and to pre-book, please visit haven.com/experience. You can also book activities at the Activity Booking Point. Activities are only available to our Stay+Play guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have three venues for wining or dining: The Brigghouse bar and restaurant, the Starlight Bar, and the Galaxy ShowBar entertainment venue. Due to test and trace, we require that you book a table in our venues and this can be done on the My Haven app.

Beach access

Feel the sand between your toes down at Filey beach, just a three-mile car drive away. Or you can walk to it along the Cleveland Way. There are other beaches nearby too, just ask our team to find out more.

Buses

All aboard! Find bus stops next to the main entrance, the touring entrance and Reception. Buses run regularly to Scarborough, Filey and Bridlington. Two services run: EYMS 120 and Shoreline 555. For more information about routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces near the main complex for those who need them.

Cash machines

We have three free-to-use cash machines – in the Mini Market, the FunWorks amusement arcade and at The Brigghouse. You can get cashback at the Mini Market and all of the bar areas (minimum spend applies).

Checking out

Don’t go just yet! But if you have to, please remember check out is by 10am. You can leave your keys in our key box located on the drive out of the park. Please remember to return any hire goods to Reception. Once our team have confirmed the return of the hired goods, we will refund the deposit back onto the card that the payment was made from.

Child safety

We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at Reception and we’ll add your contact details to it.

Dogs

We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. We have bins around the park for cleaning up after your pet.

Driving

We’re strict about speed on park. Please stick to 10mph when you’re driving around.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01723 515155 or the Security team on 07714 836970 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and the Wonderstore.

Hire goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots, ironing boards and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Head to the Holiday or Owners’ Reception (if you're an owner) to book your Service Wash. Then drop off the laundry in the bag provided at the ‘Drop off Point’ sign outside the Launderette. Your washed and tumble-dried washing will then be available to collect from the Launderette at a designated pick up time.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Our Mini Market is open every day, so you can pick up any essentials.

Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 836970.

Photo collection

Say cheese! If you get ‘papped’ by our professional photographer, you can buy the picture from the Wonderstore.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven Stay+Play break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Stay breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.

Prize shop

If you’ve been lured by the bright lights of our amusement arcade, don’t forget to trade in your tickets at our prize shop before you leave.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case

Security barrier

There’s a helpful team member looking after our security barrier by Reception between 8am and 6pm. For all other times, please use the main entrance.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a BURGER KING®, Cook’s Fish & Chips and PAPA JOHN'S® on many of our parks, just waiting for you to enjoy. Please order your takeaway on the My Haven app.

Terrain of the park

The park is situated on a hill sloping up to the cliff top. There is a mix of flat and sloping areas.

Tide times

Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.

Tourist Information

Get to know the local area and find out where all the best hotspots are down at Reception. Our friendly team are on hand to share their insider tips and information. You’ll find lots of tourist leaflets there too.

Upgrades

You will need to arrange any upgrade prior to selecting your arrival time. Please contact the park before choosing your arrival slot and they will be happy to discuss upgrade options with you.

Visitors

To ensure we continue to follow all Government guidelines around track and trace, all holidaymakers visiting our parks must be pre-booked Haven guests. This means we are unfortunately unable to allow our guests to bring visitors on to our parks at this time. As guidelines change all the time, we would recommend you check back here closer to your arrival.

WiFi

Due to the remoteness of some of our holiday parks the WiFi signal can vary. We do have guest WiFi available in our main facilities. The My Haven App works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in our main facilities. Our apps work on Wifi and 4G, and if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Local phone numbers

Chemist	Boots (Filey) - 01723 513224
Dentists	Mydentist (Filey) - mydentist.co.uk or 01723 512135
Hospital	NHS (non-emergency) - 111 Scarborough Hospital A&E - 01723 368111
Local bus	East Yorkshire Motor Services (Busline) - eyms.co.uk 01482 592929
Petrol stations	Boak End (Filey), YO11 3NX
Taxis	Filey Cars - 07794 968230 Lazer Radio Cars - 01723 515515 Beeline Radio Cars - 01723 366666
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Filey, YO14 9PE Scarborough, YO11 1TN
Vet	Filey Veterinary Practice - fileyvets.com or 01723 513119
Wheelchair hire	Scarborough Mobility - scarboroughmobility.co.uk or 01723 377515