Craig Tara Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times
Helpful Hints & Tips
Local phone numbers

Address

Dunure Rd, Ayr, KA7 4LB

Opening times

If you need anything while on park, please call

01292 265141 during Reception opening times
07714 837015 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Helpful Hints & Tips

Activities

To see what activities are on and to pre-book before your holiday, please visit the My Haven Experience app or haven.com/experience 12 weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on the My Haven Experience app or haven.com/experience 7 days before your arrival date.

Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Arrival

Please see the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time.

Arriving late: please let us know on haven.com/experience when you get your allocated arrival time. We will then know to expect you later.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they're complete put out before you leave them.

Bars and restaurants

We have four venues for wining or dining: The Brigs of Ayr bar and restaurant, the Lighthouse Harbour Bar, the Live Lounge entertainment venue, and the Bonga Wonga entertainment venue. They can all be found in the FunWorks amusement arcade. You can pre-book a restaurant table on the My Haven app or via haven.com/experience 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Buses

Buses run to and from Ayr every hour, and you can catch it from the main park, just outside Reception. If you need any information on local bus routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machines are in Reception, outside Burger King, and in the Live Lounge, and they’re all free to use. Cashback is available in our Nisa convenience store and all bar areas (minimum spend applies).

Checking out

Don’t go just yet! But if you have to, please remember check out is by 10am. You can drop your keys at the Key Collection drop boxes which are situated in the main car park and at the main entrance to the park. Please remember to leave any hire goods in your accommodation. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.

Direct beach access

Time to grab the buckets and spades! We have access to a sand and stone beach right here on the park, through Kintyre View accommodation area.

Dogs

We’re fond of dogs on park and most breeds are welcome. Just keep them on a lead at all times. They are welcome on the beach all-year round and the Nature Trail around the golf course is a great place to walk your dog. Please use the bins provided to clear up after your pet. Guide and service dogs are welcome inside our venues.

Driving

We’re strict about speed on park. Please stick to 10mph when you’re driving around.

Electric vehicle (EV) charging points

Unfortunately, we do not provide this service yet. The Town Centre is the closest place with electric vehicle charging facilities.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01292 265 141 or Security teams on 07714 837015 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Entertainment

Find out what’s on during your holiday four weeks before you arrive, go to the My Haven app or visit haven.com/experience. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Extend your stay

If you’d like to stay a little longer, come and see us in Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Nisa Local, Fun Shop and Haven Gifts shop.

Hire goods

For a small charge, we have to hire: bed guards, highchairs and travel cots, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival via My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please leave your hire goods in your accommodation on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Reception where you can buy tokens for the launderette, as well as washing powder.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Nisa convenience store

Our Nisa convenience store is open every day, so you can pick up any essentials.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 837015.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven holiday break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Hideaway breaks.

Post

We know how important a postcard to nan and grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.

Prize shop

If you’re tripping over reams of arcade tickets, remember to exchange them for some great prizes before you leave. Our prize shops are in the FunWorks amusement arcade and the Bonga Wonga.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.

Security barrier

Our Security team are at the main gate 24/7 – please have your holiday home key handy to show them when you enter the park and they’ll happily open it for you.

Special requirements and accessibility

If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park – our park is set on a hill so some areas are flatter and more accessible than others. If you have any questions while on the park, please ask the Reception team.

Swimming

We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.

For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.

Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a BURGER KING®, Cook’s Fish and Chips and Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.

Terrain of the park

The park as a whole has flat and inclined areas. The park is set on a side of a hill. All our accessible vans are in flat areas of the park, with dedicated car parking spaces alongside the holiday homes. The accessible holiday homes are only a short distance to the facilities. We have one accessible holiday home in Carnoustie Close which is on slight incline.

Towels

Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.

Upgrades

You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.

Visitors

To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.

WiFi

Due to the remoteness of our holiday parks the WiFi signal can vary. There is no WiFi in accommodation. We do have free guest WiFi available in Airspace and the Brigs of Ayr. Our apps work on Wifi and 4G, and if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers

Chemist	Seafield Stores - 01292 284411 Morrisons Pharmacy - 01292 283906
Dentists	Portland Medical Practice - portlandmedicalpractice.co.uk or 01563 507950
Doctors	NHS (non emergency) - 111 Cathcart Surgery - 01292 264051 Dalblair Medical Practice - 01292 267432 9 Alloway Place - 01292 611835 Each Doctor’s surgery will be on a monthly rota, please see Reception for details.
Hospital	NHS (non emergency) - 111 Ayr General - 01292 610555 Crosshouse Hospital - 01563 521133
Petrol stations	BP Connect, KA7 2QA Gulf, KA7 1UW Masonhill, KA7 3LB
Taxi	Streamline - 01292 284545 or 01292 261010 We also have a taxi rank on park.
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Ayr, KA7 3AU
Vets	Dalblair Veterinary Surgery - dalblairvets.com or 01292 263744 Vets4Pets - vets4pets.com or 01292 430530 County Vets - county-vets.co.uk or 01292 880110
Wheelchair hire	Thistle Help - thistlehelp.co.uk or 01294 313369