This article gives you a quick rundown of useful information about the park, including:
- Opening Times
- Helpful Hints & Tips
- Bars and restaurants
- Car parking
- Cash machines
- Checking out
- Child safety
- Direct beach access
- Extend your stay
- Holiday home ownership
- Lost property
- Mini Market
- Park safety
- Photo collection
- Places of worship
- Play Passes
- Prize shop
- Remote controls
- Special requirements and accessibility
- Tide times
- Tourist information
- Your next holiday
- Local phone numbers
Sandy Bay, Exmouth, Devon, EX8 5BT
If you need anything while on park, please call
- 01395 226226 during Reception opening times
- 07825 308896 out-of-hours
For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.
Due to the latest Government restrictions the below information may not be applicable whilst on your break, please click here for the latest Coronavirus guidelines.
Helpful Hints & Tips
To see what activities are on and to pre-book before your holiday, please visit haven.com/experience four weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on haven.com/experience 7 days before your arrival date.
Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.
Please see haven.com/experience 7 days before arrival for your allocated check-in time. Please do not arrive before your allocated check-in time. If you arrive outside of your designated time, we may kindly ask for you to wait until a member of team becomes available to assist.
Arriving late: please let us know on haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.
Bars and restaurants
We have three venues for food or drink: the Mash and Barrel and the Terrace Bar and Kitchen, within our main building, and South Beach Café, above the beach at the bottom of the park. Please see your park map for the route. If you just want a drink, we have our two entertainment venues: Bugsy’s and Capones, and the Sports Bar. You can pre-book a restaurant table at haven.com/experience, four weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
On the 25 and 27 April the South Beach Café will be closed for final works to be completed.
The no. 95 goes from the park and along the beach front to Exmouth train station. There are three bus stops on the park: at South Beach Café, next to the Reception car park and near the entrance by Nutwell Glade accommodation area.
Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours. We have Blue Badge spaces in the main complex car park for those who need them.
Our cash machines are outside the Mini Market, at the complex entrance, and to the left of the stairs in the complex and they’re all free to use. Cashback is available in our Mini Market and all bar areas (minimum spend applies).
Don’t go just yet! But if you have to, please remember check out is by 10am. Please leave your key with security at the main gate as you depart. Please leave any hire goods in the holiday home at the end of your stay. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.
We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at Reception and we’ll add your contact details to it.
Direct beach access
There is a sandy Blue Flag awarded beach accessible direct from the park next to the South Beach Café. The RNLI have lifeguards on the beach during the summer. Due to the gradient, this access is not ideal for wheelchair users or the infirm. There is, however, a local sandy beach a short drive away in Exmouth Town suitable for wheelchair users.
We’re fond of dogs on site and most breeds are welcome. Just keep them on a lead at all times and use the bins provided to clear up after your pet. They are very welcome on the Mash and Barrel, Sports Bar and South Beach Café terraces, but mustn’t go inside venues unless a guide or service dog. Our beach does not allow dogs from the 1 May through to the 1 September. Exmouth Beach is 5 minutes down the road, and they allow dogs year-round, and there is loads of parking too. We also have dog-friendly cliff walks and designated dog walking areas on park.
We’re strict about speed on site. Please stick to 10mph when you’re driving around.
Electric vehicle (EV) charging points
We have two communal chargers outside the launderette on the park. Off the park, there are more available at nearby Tesco.
Find out what’s on during your holiday four weeks before you arrive by downloading the My Haven app. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01395 226226 or our Security team on 07825 308896 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.
While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and the Bay View gift shop.
For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception on departure and your deposit will be refunded to the same card used to make the payment.
Holiday home ownership
Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.
If you’ve mislaid a pair of swimming trunks, or Ted the bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.
Our Mini Market is open every day, so you can pick up any essentials.
Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.
We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07825 308896.
Say cheese! If you get ‘papped’ by our professional photographer, you can buy the picture from the Photo Shop ten minutes after the picture is taken. We recommend buying your photos on the day they are taken rather than the day you leave as the Photo Shop may not be open when you check out.
Places of worship
Our Reception team can give you information about local places of worship.
If you're on a Haven holiday break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Hideaway breaks.
We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.
If you’ve been lured by the bright lights of our FunWorks amusement arcade, don’t forget to trade in your tickets at our prize shop before you leave.
No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.
Special requirements and accessibility
If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.
Please book a session before coming to the indoor swimming pool. You can pre-book up to 14 sessions per holiday booking from 4 weeks before your arrival date on haven.com/experience. Alternatively, you can book sessions on park after you’ve arrived, subject to availability. After 6pm on a Friday and Saturday and after 6pm during school and bank holidays, a booking isn’t needed so you can just turn up at the pool. Our outdoor pool is also available during the warmer months of the year, weather permitting, and is included in your indoor swimming pool booking.
If you can’t have a takeaway on holiday, when can you? We have a Burger King®, Cook’s Fish and Chips and Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Please order your takeaway on haven.com/experience
Terrain of the park
The park is very hilly with inclines to all areas. The main complex is in a gully meaning all accommodation is uphill from the complex.
Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.
If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets at Reception too.
Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Lodge and Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.
You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.
Due to the remoteness of our holiday parks the WiFi signal can vary. Unfortunately, we do not have WiFi in accommodation. We do, however, have guest WiFi available in the main complex. The My Haven app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.
Your next holiday
The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.
Local phone numbers
|Chemist||Rowland’s Pharmacy - 01395 272079|
Please ask at Reception
NHS (non-emergency) - 111
NHS (non - emergency) - 111
Exmouth Hospital - 01395 279684
Royal Devon and Exeter Hospital - 01392 411611
|Petrol stations||Gulf, EX8 2NE|
|Taxi||AJ’s Taxis - 01395 222655|
|Trains||National Rail Enquiries - nationalrail.co.uk - 03457 484950|
|Train station (local)||Exmouth EX8 1BZ - 03457 484950|
|Vet||Raddenstiles - raddenstilesvets.co.uk or 01395 264747|
|Wheelchair hire||Living and Lifestyle Mobility -livingandlifestylemobility.co.uk or 01395 260075|