This article gives you a quick rundown of useful information about the park, including:
- Opening Times
- Helpful Hints & Tips
- Bars and restaurants
- Beach access
- Car parking
- Cash machines
- Checking out
- Child safety
- Electric Vehicle (EV) charging point
- Extend your stay
- Holiday home ownership
- Lost property
- Mini Market
- Park safety
- Photo collection
- Places of worship
- Play Passes
- Remote controls
- Tourist information
- Special requirements and accessibility
- Your next holiday
- Local phone numbers
Fleetwood Rd, Fleetwood, FY7 8JY
If you need anything while on park, please call
- 01253 872555 during Reception opening times
- 07899 960370 out-of-hours
For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.
Due to the latest Government restrictions the below information may not be applicable whilst on your break, please click here for the latest Coronavirus guidelines.
Helpful Hints & Tips
To see what activities are on and to pre-book before your holiday, please visit haven.com/experience four weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on haven.com/experience 7 days before your arrival date.
Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.
Please see haven.com/experience 7 days before arrival for your allocated check-in time. Please do not arrive before your allocated check-in time. If you arrive outside of your designated time, we may kindly ask for you to wait until a member of team becomes available to assist.
Arriving late: please let us know on haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.
Bars and restaurants
We have the Mash and Barrel restaurant for dining, and the Live Lounge entertainment venue, home to our Entertainment Cast, the Seaside Squad, and live acts. Both of these are in the main complex. You can pre-book a restaurant table at haven.com/experience, four weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Soak up the sea air at our nearest beaches, Fleetwood and Cleveleys. There’s no direct beach access from the park. Fleetwood has plenty of roadside parking, plus a pretty boating lake and play parks. Blackpool beach is also a short drive away and RNLI lifeguards watch over areas of this beach during the summer.
All aboard! There are bus stops outside the main park entrance with buses running regularly to Fleetwood and Blackpool. The stop on the same side of the road as the park goes to Blackpool and one on the other side is for buses going to Fleetwood. Connect with tram stops to explore the Flyde coastline. Just ask at Reception for information.
Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Spaces next to the accommodation is limited. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.
Our cash machines are in the main complex, and they’re free to use. Cashback is available in our Mini Market and all bar areas (minimum spend applies).
All good things come to an end – please check out by 10am. Please leave your keys with the Park Safety team on the main gate as you depart. If you need to leave early doors, just post your keys into the express check-out box near the FunWorks amusement arcade. Please remember to leave any hire goods in your accommodation. Once returned, the deposit will be paid back onto the same card used to make the payment.
We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. We welcome all dogs on most of the external areas of our park including the front decking of the Mash and Barrel. Guide and service dogs are welcome inside our venues. We have bins around the park for cleaning up after your pet.
We’re strict about speed on park. Please stick to 10mph when you’re driving around.
Electric vehicle (EV) charging points
Unfortunately, we do not provide this service yet. Places nearby: Iron horse Hungry Horse, Fleetwood Promenade and Cleveleys Car Park on Rough Lea Road.
In case of emergency, please call 999 and then tell our Reception on 01253 872555 or Guest Services teams on 07899 960370. That way, we can direct the emergency services straight to you and come to your aid in the meantime. We can also assist with first-aid in non-emergency cases so please contact our on-park teams.
Find out what’s on during your holiday four weeks before you arrive by downloading the My Haven app. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.
While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and the Funshop.
For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception on departure and your deposit will be refunded to the same card used to make the payment.
Holiday home ownership
Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.
If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.
Our Mini Market is open every day, so you can pick up any essentials.
Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.
We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07899 960370.
Say cheese! If you get ‘papped’ by our professional photographer, you can buy the picture from the Funshop, inside the Live Lounge.
Places of worship
Our Reception team can give you any information you need on local places of worship.
If you're on a Haven holiday break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Hideaway breaks.
We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.
No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.
Special requirements and accessibility
If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.
Please book a session before coming to the swimming pool. You can pre-book up to 14 sessions per holiday booking from 4 weeks before your arrival date on haven.com/experience. Alternatively, you can book sessions on park after you’ve arrived, subject to availability. After 6pm on a Friday and Saturday and after 6pm school and bank holidays, a booking isn’t needed so you can just turn up at the pool. Please check opening times with the Activity and Leisure team.
If you can’t have a takeaway on holiday, when can you? We have Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Please order your takeaway on haven.com/experience
Terrain of the park
The park is flat.
If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets in Reception too.
Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.
You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.
To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.
Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in the Mash and Barrel restaurant. Unfortunately there is no WiFi in accommodation. Our apps work on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.
Your next holiday
The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.
Local phone numbers
|Chemist||Albert Wilde Pharmacy - 01253 872701|
|Dentists||Ideal Dental Care - idealdentalcare.co.uk or 01253 774350|
NHS (non-emergency) - 111
Broadway Medical Centre - broadwaymedicalcentre.nhs.uk or 01253 957500
Fleetwood Same Day Health Centre - 0300 1231144
NHS (non-emergency) - 111
Blackpool Victoria - bfwh.nhs.uk or 01253 300000, FY3 3TS
Thornton - Cleveleys, FY5 4BL
Morrisons, FY5 3TS
Ace Cabs - 01253 856868
Fleetwood Private Hire - 01253 776910
Fleetwood Cab Co. Ltd - 01253 872222
|Trains||National Rail Enquiries - nationalrail.co.uk - 03457 484950|
|Train station (local)||
Blackpool North, FY1 2AB
Poulton-le-Fylde, FY6 7AL
|Vet||Norcross Vets - norcrossvets.co.uk or 01253 854545|
|Wheelchair hire||Millercare - millercare.co.uk or 01253 764054|