This article gives you a quick rundown of useful information about the park, including:
- Opening Times
- Helpful Hints & Tips
- Bars and restaurants
- Car parking
- Cash machines
- Checking out
- Child safety
- Direct beach access
- Extend your stay
- Holiday home ownership
- Lost property
- Mini Market
- Park safety
- Places of worship
- Play Passes
- Remote controls
- Special requirements and accessibility
- Tide times
- Tourist information
- Your next holiday
- Local phone numbers
Hopton Holiday Village
If you need anything while on park, please call
- Call 01502 730214 or text 07860 021088 during Reception opening times
- Call 07899 938599 out-of-hours
For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.
Helpful Hints & Tips
To see what activities are on and to pre-book before your holiday, please visit the My Haven Experience app or haven.com/experience four weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on the My Haven Experience app or haven.com/experience 7 days before your arrival date.
Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.
Please see the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time. Please do not arrive before your allocated check-in time. If you arrive outside of your designated time, we may kindly ask for you to wait until a member of team becomes available to assist.
Arriving late: please let us know on the My Haven Experience app or haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
The bright lights and excitement of our arcade awaits for all guests to enjoy. Our machines take cash so pick out all the loose change from behind the sofa before coming! Don’t worry if you don’t have spare pennies, we have machines to change money for you, so you’ll soon be playing.
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.
Bars and restaurants
We have two venues for wining or dining: The Garden House bar and restaurant, and The Marina Bar and Stage entertainment venue. Both of these are in the main complex. You can pre-book a restaurant table on the My Haven Experience app or haven.com/experience, four weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
There are bus stops near the McColls shop outside the park, and the buses to Great Yarmouth and Lowestoft run every 30 minutes. If you need any information on local bus routes, please see the Reception team.
Parking is available next to caravans or nearby. Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.
Our cash machines are in the Mini Market and the main complex, and they’re free to use. Cashback is available in the Mini Market and all bar areas (minimum spend applies).
All good things come to an end – please check out by 10am and leave your key in the key box outside of Reception.
We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at the swimming pool reception and we’ll add your contact details to it.
Direct beach access
Time to grab the buckets and spades! We have three beach access points here in the park, close to the following accommodation areas: by Waterways, between Ocean View and Horizons, and at Shorefield. The access point at Shorefield is also suitable for wheelchairs and pushchairs.
We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. The beach is very pooch-friendly, or why not enjoy dinner al fresco with your furry pal on the decking outside The Garden House? We have doggy waste bins around the park for cleaning up after your pet.
We’re strict about speed on park. Please stick to 10mph when you’re driving around.
Electrical car charging point
Unfortunately, we do not provide this service.
If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01502 730214 or our Security team on 07899 938599 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.
Find out what’s on during your holiday four weeks before you arrive by downloading the My Haven Experience app. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.
Our FunShop is open everyday and you can find it inside the complex.
While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts,
treats and essentials on sale at the Mini Market and the Wonder Shop. If you’ve made everyone back home jealous with your holiday piccies, we have treats and tasty titbits available to buy from the Mini Market and the Wondershop.
For a small charge, we have to hire: bed guards, highchairs, pushchairs and travel cots, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please leave your hire goods in your accommodation on departure and your deposit will be refunded to the same card used to make the payment.
Holiday home ownership
Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.
If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.
Our Mini Market is open every day, so you can pick up any essentials.
We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07899 938599.
Places of worship
Our Reception team can give you any information you need on local places of worship.
If you're on a Haven holiday break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Hideaway breaks.
We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.
No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.
Special requirements and accessibility
If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.
Please book a session before coming to the indoor swimming pool. You can pre-book up to 14 sessions per holiday booking from 4 weeks before your arrival date on the My Haven Experience app or haven.com/experience. Alternatively, you can book sessions on park after you’ve arrived, subject to availability. After 6pm on a Friday and Saturday and after 6pm during school and bank holidays, a booking isn’t needed so you can just turn up at the pool. Our outdoor pool is also available during the warmer months of the year, weather permitting, and there’s no need to book. Please check opening times with the Activity and Leisure team.
If you can’t have a takeaway on holiday, when can you? We a Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Please order your takeaway on the My Haven Experience app or haven.com/experience
Terrain of the park
The park is a mix of flat and slightly hilly areas. The flat areas mainly are: Thurlton, Conifer Court, The Green, The Links, Greenways, Beachfield, Fairways and Troon. The areas with a slight incline are: Bankside, Waterways, Mentmore and Shorefield.
Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.
If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. Looking for a thrilling day out and about you can also visit this website www.smartracks.co.uk to find out more.
Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Lodge and Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.
You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.
To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.
Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in our main facilities. The My Haven Experience app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.
Your next holiday
The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.
Local phone numbers
|Chemist||Hopton Pharmacy - 01502 733876|
|Dentists||Hopton Dental Surgery - 01502 732124|
NHS (non-emergency) - 111
Gorleston and Hopton Medical Centre - gorlestonandhoptonsurgery.co.uk or 01502 732246
NHS (non-emergency) - 111
James Paget - 01493 452452
|Local bus||First buses - firstgroup.com or 0345 646 0707|
|Petrol stations||Co-op, NR31 9AH
Tesco, NR32 4TZ
|Taxi||Compass Taxis - 01493 445544|
|Trains||National Rail Enquiries - nationalrail.co.uk - 03457 484950|
|Train station (local)||Great Yarmouth, NR30 1SD|
|Vet||Haven Veterinary Surgery -
havenveterinary.co.uk or 01493 416700 (not part of Haven Holidays)
|Wheelchair hire||Beactive - beactivemobility.co.uk
or 01502 568848
East Coast Mobility - eastcoastmobility.co.uk
or 01502 514500
Red Cross - 08448 718000