Haggerston Castle Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times
Helpful Hints & Tips
Local phone numbers

Address

Haggerston Castle Holiday Park

Beal
Berwick-upon-Tweed
Northumberland
TD15 2PA

Opening times

If you need anything while on park, please call

01289 381333 during Reception opening times
07850 381614 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Helpful Hints & Tips

Activities

To see what activities are on and to pre-book before your holiday, please visit the My Haven Experience app or haven.com/experience 12 weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on the My Haven Experience app or haven.com/experience 7 days before your arrival date.

Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Arrival

Please see the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time.

Arriving late: please let us know on the My Haven Experience app or haven.com/experience when you get your allocated arrival time. We will then know to expect you later.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have three venues for wining or dining: Our Mash and Barrel restaurant, The Tower Bar and the ShowBar entertainment venue, home to our Entertainment Cast, the Seaside Squad, and live acts. All venues are inside the main complex. You can pre-book a restaurant table on the My Haven app or via haven.com/experience, 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Beach access

The nearest beach is four miles from here, at Goswick Sands. There are also beaches at Spittal and Bamburgh for you to enjoy.

Buses

There are bus stops on the A1, outside the park, and you can catch the X15 and X18 buses to Newcastle and Berwick-upon-Tweed. If you need any information on local bus routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We also have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machine is inside the main complex in the Mini Market and in the upper arcade, and they’re free to use. Cashback is available in our Mini Market and all bar areas (minimum spend applies).

Checking out

Don’t go just yet! But if you have to, please remember check out is by 10am. Please pop your key into Reception or leave it with the Security team on the way out. Please also remember to return any hire goods to Reception. Once our team have confirmed the return of the hired goods, we will refund the deposit back onto the card that the payment was made from.

Child safety

We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at Pool Reception and we’ll add your contact details to it.

Dogs

We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. They are welcome on the decking area of the Mash and Barrel and we also have a dog walking area, and guide and service dogs are welcome inside our venues. The beaches in the local area are great for dogs too. We have bins around the park for cleaning up after your pet. You can walk in the local fields from the park.

Driving

We’re strict about speed on park. Please stick to 10mph when you’re driving around.

Electric vehicle (EV) charging points

Unfortunately, we do not provide this service. Chapel Street, Berwick or The Swan Centre, Berwick are the closest charging point to our park.

Entertainment

Find out what’s on during your holiday four weeks before you arrive, go to the My Haven app or visit haven.com/experience. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01289 381333 or our Security team on 07850 381614 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and Fun Shop.

Hire Goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots, ironing boards and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Our Mini Market is open every day, so you can pick up any essentials.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07850 381614.

Photo collection

Say cheese! If you get ‘papped’ by our professional photographer, you can buy the picture from the Wondershop.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven holiday break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Hideaway breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.

Special requirements and accessibility

If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.

Swimming

We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.

For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.

Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a Burger King®, Cook’s Fish and Chips and Papa John’s® on our park, just waiting for you to enjoy. They also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.

Terrain of the park

The park is mostly flat with a small incline at the Golf Village.

Tourist Information

If you want to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets in Reception too.

Towels

We only provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation.

Upgrades

You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.

Visitors

To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.

WiFi

Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in the Mash and Barrel restaurant. Unfortunately, there is no WiFi in our accommodation. The My Haven Experience app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

Local phone numbers

Chemist	Boots - boots.com or 01289 306036 Lloyds Pharmacy - 01289 308547
Dentists	The Dental Arches - 01289 307758 Brucegate Dental - brucegatedentalpractice.co.uk or 01289 306084
Doctors	NHS (non-emergency) - 111 Belford Surgery - belfordmedicalpractice.nhs.uk or 01668 213738
Hospital	NHS (non-emergency) - 111 Berwick Infirmary - northumbria.nhs.uk or 0344 811 8111 Northumbria Specialist Emergency Care - 0344 811 8111
Local bus	Arriva Bus - arrivabus.co.uk or 0344 8004411
Petrol stations	Beal Garage, TD15 2PD
Taxi	Woody’s - 07591 933223 A1 Cabs - 01289 308524
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Berwick-upon-Tweed, TD15 1NF
Vet	Galedin Vets - galedinvet.com or 01289 330066
Wheelchair hire	North East Mobility Solutions - nemobility.co.uk or 01289 331055