Kiln Park Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times

Address

Kiln Park Holiday Centre
Marsh Road
Tenby
Pembrokeshire
SA70 7RB

Opening times

If you need anything while on park, please call

01834 844121 during Reception opening times
07977 090161 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Helpful Hints & Tips

Activities

To see what activities are on and to pre-book before your holiday, please visit the My Haven Experience app or haven.com/experience four weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on the My Haven Experience app or haven.com/experience 7 days before your arrival date.

Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Arrival

Please see the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time.

Arriving late: please let us know on the My Haven Experience app or haven.com/experience when you get your allocated arrival time. We will then know to expect you later.

Arcade

The bright lights and excitement of our arcade awaits for all guests to enjoy. Our machines take cash so pick out all the loose change from behind the sofa before coming! Don’t worry if you don’t have spare pennies, we have machines to change money for you, so you’ll soon be playing.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have two venues for wining or dining: Harbwr Lights bar and restaurant, and our brand-new Marina Bar & Stage, which is home to our Entertainment Cast and Seaside Squad. Both are in the FunWorks amusement arcade You can pre-book a restaurant table on the My Haven app or via haven.com/experience, four weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Beach access

South Beach is the nearest beach and is a 10-minute walk: head to Avocet or Guillemot accommodation areas and you’ll see a big archway with a sign saying ‘To the beach’. Walk over the railway bridge and take the footpath that cuts through the golf course. This beach is dog-friendly all year round.

Buses

Buses will stop on request at the main entrance to the park. If you need any information on local bus routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machines are in the main complex area, the Mini Market, and Nisa at the service station by the main park entrance. Cashback is available in our Mini Market and all bar areas (minimum spend applies).

Checking out

All good things come to an end – please check out by 10am and return any hire goods to Reception. Please drop your keys in the key drop off outside Reception or at the entrance on the way out.

Dogs

We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues, and we have an allocated area in the Harbwr Lights beer garden that you can sit with your dog. We also have bins around the park for cleaning up after your pet.

Driving

We’re strict about speed on park. Please stick to the 5 and 10mph limits when you’re driving around.

Electric vehicle (EV) charging points

Unfortunately, we do not provide this service. The multi-story car park in Tenby is the closest place with electric vehicle charging facilities.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01834 844121 or our Security team on 07977 090161 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Entertainment

Find out what’s on during your holiday four weeks before you arrive, go to the My Haven app or visit haven.com/experience. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and FunShop.

Hire goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots, ironing boards and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through the My Haven Experience app, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Reception where you can buy tokens for the launderette, as well as washing powder.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Our Mini Market is open every day, so you can pick up any essentials.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07977 090161.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven holiday, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so we have a post box next to the Mini Market.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.

Special requirements and accessibility

If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.

Swimming

Please book a session before coming to the indoor swimming pool. You can pre-book up to 14 sessions per holiday booking from 4 weeks before your arrival date via My Haven app, or on haven.com/experience. Alternatively, you can book sessions on park after you’ve arrived, subject to availability. After 6pm on a Friday and Saturday and after 6pm during school and bank holidays (excluding Mondays), a booking isn’t needed so you can just turn up at the pool. Our outdoor pool is also available during the warmer months of the year, weather permitting, and there’s no need to book. Please check opening times with the Activity and Leisure team.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a Cook’s Fish and Chips and Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.

Terrain of the park

The majority of the park is flat with two accommodation areas at the top of hills.

Tide times

Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.

Tourist information

If you want to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets in Reception too.

Towels

Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.

Upgrades

You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.

Visitors

To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.

WiFi

Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in the Harbwr Lights bar and restaurant. The My Haven app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers

Chemist	Boots Pharmacy - boots.com or 01834 842120
Dentists	Absolute Dental - absolutedentalcare.co.uk or 01834 218040
Doctors	NHS (non-emergency) - 111 Tenby Surgery - tenbysurgery.co.uk or 01834 840868
Hospital	NHS (non-emergency) - 111 Glangwili Hospital - wales.nhs.uk or 01267 235151
Petrol stations	Main entrance of the park
Taxi	Pembrokeshire Taxis - 01834 849690
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Tenby - SA70 7LA
Vet	Tenby Vets - tenbyvets.co.uk or 01834 842278
Wheelchair hire	Pembrokeshire Frame - pembrokeshire-frame.org.uk or 01348 873034