This article gives you a quick rundown of useful information about the park, including:
- Opening Times
- Helpful Hints & Tips
- Bars and restaurants
- Beach access
- Car parking
- Cash machines
- Checking out
- Extend your stay
- Holiday home ownership
- Lost property
- Mini Market
- Park safety
- Places of worship
- Play Passes
- Remote controls
- Special requirements and accessibility
- Tide Times
- Tourist information
- Your next holiday
- Local phone numbers
Lynch Ln, Weymouth, DT4 9DT
If you need anything while on park, please call
- 01305 774414 during Reception opening times
- 07714 836987 out-of-hours
For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.
Helpful Hints & Tips
To see what activities are on and to pre-book before your holiday, please visit haven.com/experience 12 weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on haven.com/experience 7 days before your arrival date.
Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.
Please see haven.com/experience 7 days before arrival for your allocated check-in time.
Arriving late: please let us know on haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
The bright lights and excitement of our arcade awaits for all guests to enjoy. Our machines take cash so pick out all the loose change from behind the sofa before coming! Don’t worry if you don’t have spare pennies, we have machines to change money for you, so you’ll soon be playing.
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.
Bars and restaurants
We have three venues for wining or dining: the Mash and Barrel restaurant, and the ShowBar entertainment venue which are both inside the main complex. There's also The Terrace at selected times of year for alfresco dining which you’ll find outside the Mash and Barrel. You can pre-book a restaurant table on the My Haven app or via haven.com/experience 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Our nearest beach is Weymouth, which is a 40-minute walk or a 15-minute drive from our park. Dogs are welcome all-year-round on Weymouth Beach, however between 2 April and November dogs are restricted to the Pavilion end of the beach.
The number 502 comes right into the park and takes you to Weymouth Town Centre and Lodmoor Country Park. If you need any information on local bus routes, please see the Reception team.
Parking is available next to caravans or nearby. Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.
We have cash machines in the ShowBar and the FunWorks amusement arcade. Cashback is available in the Mini Market (minimum spend applies).
All good things come to an end – please check out by 10am and drop your key into one of our key drop boxes located on the way out by the security gate or outside the main doors at the entrance to the complex. Please return your hire goods to Reception and we will refund the deposit back onto the card that the payment was made from.
We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. We have a dog walking area, and there is a side gate for access to the Mash and Barrel terrace so your dog can join you while you relax. We have bins around the park for cleaning up after your pet.
We’re strict about speed on park. Please stick to 10mph when you’re driving around.
Electric vehicle (EV) charging points
Unfortunately, we do not provide this service. Asda or Sainsburys would be the closest places nearby with electric vehicle charging facilities.
If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01305 774414 or our Security team on 07714 836987 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.
Find out what’s on during your holiday four weeks before you arrive, go to the My Haven app or visit haven.com/experience. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.
While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market.
For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return your hire goods to Reception. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.
Holiday home ownership
Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Reception where you can buy tokens for the launderette, as well as washing powder.
If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.
Our Mini Market is open every day, so you can pick up any essentials.
Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.
We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 836987.
Places of worship
Our Reception team can give you any information you need on local places of worship.
If you're on a Haven holiday break, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.
We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us in Reception, and we’ll make sure it gets off for you – or you can use the post box just outside Reception.
No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.
Special requirements and accessibility
If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.
We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.
For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.
Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.
If you can’t have a takeaway on holiday, when can you? We have a Cook’s Fish and Chips and Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.
Terrain of the park
The park gently slopes down to the lagoon and spreads up the valley side. Flat areas of the park are Wessex Bank, Wey Valley, parts of West Acres, parts of Meadows and Chickerell View. The hilly areas are Woodlands, Lagoon Close and Bay View.
Surf’s up dude! Stay safe and tide alert with up-to-date tidal at the beach access point behind the main complex. Or search for the ‘My Tide Times’ app to get live, local updates.
If you want to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets at Reception too.
Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Lodge and Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.
You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.
To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.
Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in our main complex. The My Haven app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.
Your next holiday
The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.
Local phone numbers
|Chemist||Wessex Pharmacy - wessexpharmacies.co.uk or 01305 783287|
|Dentists||Melcombe Avenue Dental Practice - 01305 761111|
NHS (non-emergency) - 111
Lanehouse Surgery - 01305 785681
NHS (non-emergency) - 111
Dorset County Hospital - dchft.nhs.uk or 01305 251150
Weymouth Minor Injuries Unit - 01305 760022
|Local bus||First Hampshire and Dorset - firstgroup.com or 0870 0106022|
Tesco Express, DT4 9DJ
Morrisons, DT3 5AX
|Taxi||Bee Cars - 01305 775151|
|Trains||National Rail Enquiries - nationalrail.co.uk - 03457 484950|
|Train station (local)||Weymouth - DT4 7BN|
Dave Cumber Vets - davecumbervets.co.uk or 01305 784197
Vets4Pets - vets4pets.com or 01305 767673
Active Mobility - active-mobility.co.uk or 01305 774422