This article gives you a quick rundown of useful information about the park, including:
- Address
- Opening Times
- Helpful Hints & Tips
- Activities
- Arrival
- Arcade
- Barbecues
- Bars and restaurants
- Buses
- Car parking
- Cash machines
- Checking out
- Child safety
- Direct beach access
- Dogs
- Driving
- Emergencies
- Extend your stay
- Feedback
- Gifts
- Holiday home ownership
- Keys
- Launderette
- Lost property
- Maintenance
- Mini Market
- Park safety
- Places of worship
- Play Passes
- Post
- Remote controls
- Takeaway
- Tide Times
- Tourist information
- Towels
- Upgrades
- WiFi
- Your next holiday
- Local phone numbers
Address
The Orchards Holiday Village, Clacton-on-Sea, CO16 8LJ
Opening times
If you need anything while on park, please call
- 01255 820651 during Reception opening times
- 07970 318437 out-of-hours
For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.
Helpful Hints & Tips
Activities
To see what activities are on and to pre-book before your holiday, please visit the My Haven Experience app or haven.com/experience 12 weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on the My Haven Experience app or haven.com/experience 7 days before your arrival date.
Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.
Arrival
Please see the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time.
Arriving late: please let us know on the My Haven Experience app or haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
Arcade
The bright lights and excitement of our arcade awaits for all guests to enjoy. Our machines take cash so pick out all the loose change from behind the sofa before coming! Don’t worry if you don’t have spare pennies, we have machines to change money for you, so you’ll soon be playing.
Barbecues
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.
Bars and restaurants
We have three venues here on park: the Mash and Barrel restaurant, the Box bar and the Live Lounge entertainment venue, home to our Entertainment Cast, the Seaside Squad, and live acts. You can pre-book a restaurant table on the My Haven app or via haven.com/experience, 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Buses
All aboard! The bus stop is directly outside the park, and you need the numbers 6, 6A or 6B to get into Clacton. If you need any information on local bus routes, please see the Reception team.
Car parking
Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces near the main complex for those who need them.
Cash machines
Our cash machines are in the arcade and the Live Lounge. Cashback is available in the Mini Market and all bar areas (minimum spend applies).
Checking out
Don’t go just yet! But if you have to, please remember check out is by 10am. On departure, please pop your key in the drop box outside of Reception.
Child safety
Children are fast; we know this. If your child does wander off, report to a member of staff and tell child if they get lost to find a member of staff who will help them.
Direct beach access
Time to grab the buckets and spades! We have access points at the entrance to the park to the sand and pebble beach.
Dogs
We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. There are dog walks around the golf course at Golf Lodge, and you can walk around the sea wall. They are also welcome all-year round on the sand and pebble beach at the edge of the park. We have bins around the park for cleaning up after your pet.
Driving
We’re strict about speed on park. Please stick to 10mph when you’re driving around.
Electric vehicle (EV) charging points
We have 2 car charging points on park in the main complex car park adjacent to Cygnet Way.
Emergencies
If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01255 820651 or our Security team on 07970 318437 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.
Entertainment
Find out what’s on during your holiday four weeks before you arrive, go to the My Haven app or visit haven.com/experience. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
Feedback
It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.
Gifts
While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and Fun Shop.
Hire goods
For a small charge, we have to hire: bed guards, highchairs, travel cots, ironing boards and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please leave your hire goods in your accommodation on departure and your deposit will be refunded to the same card used to make the payment.
Holiday home ownership
Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.
Keys
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
Launderette
If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Reception where you can buy tokens for the launderette, as well as washing powder.
Lost property
If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
Maintenance
We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.
Mini Market
Our Mini Market is open every day, so you can pick up any essentials.
Park safety
We want you to feel safe and secure on park. So if there is anything worrying you at night or you need our help out-of-hours, please call our Security team on 07970 318437.
Places of worship
Our Reception team can give you any information you need on local places of worship.
Play Passes
If you're on a Haven holiday break, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.
Post
We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you – or you can use the post box at the park entrance.
Remote controls
No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.
Special requirements and accessibility
If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.
Swimming
We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.
For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.
Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.
Takeaway
If you can’t have a takeaway on holiday, when can you? We have a Burger King®, Papa John’s® and Cook’s Fish & Chips on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.
Terrain of the park
The park is flat.
Tide times
Surf’s up dude! Stay safe and tide alert with up-to-date tidal times at the beach access point behind the main complex. Or search for the ‘My Tide Times’ app to get live, local updates.
Tourist information
If you want to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets in Reception too.
Towels
Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.
Upgrades
You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.
Visitors
To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.
WiFi
Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in the Mash and Barrel restaurant. The My Haven Experience app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.
Your next holiday
The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.
Local phone numbers
| Chemist | Boots - boots.com or 01255 820396 |
| Dentists | Clacton Dental Care - clactondentalcare.co.uk or 01255 221001 |
| Doctors |
NHS (non-emergency) - 111 St Osyth Surgery - stjamesandstosythsurgery.co.uk or 01255 820309 |
| Hospital |
NHS (non-emergency) - 111 Clacton and District Hospital - 01255 201717 |
| Local bus | Hedingham - 01206 769778 |
| Petrol stations |
Pump Hill, CO16 8HE Esso, CO16 3SN Shell (24 hour), CO15 1HX |
| Taxis |
DJ’s - 01255 222228 Swan - 01255 222280 |
| Trains | National Rail Enquiries - nationalrail.co.uk - 03457 484950 |
| Vets |
Kinfaun Vets - kinfaunsvets.com or 01255 860555 Haven Vets* - havenvets.co.uk or 01255 422150 *Not a part of Haven holidays |
| Wheelchair hire | Marks Mobility - marksmobility.co.uk or 01255 435566 |