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Riviere Sands Park Information & Summary

  • Updated

This article gives you a quick rundown of useful information about the park, including:

Address

Riviere Sands Holiday Park, Riviere Towans, Hayle, TR27 5AX

Opening times

If you need anything while on park, please call

  • 01736 752132 during Reception opening times
  • 07714 836997 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Due to the latest Government restrictions the below information may not be applicable whilst on your break, please click here for the latest Coronavirus guidelines.

Helpful Hints & Tips

Activities

To see what activities are on and to pre-book, please visit haven.com/experience. You can also book activities at the Activity Booking Point. Activities are only available to our Stay+Play guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

Feast your eyes on our three different dining venues: The Bluff Inn bar and restaurant (200m from the main entrance, just outside the park), the Coast Café and the relaxing Live Lounge entertainment venue. Due to test and trace, we require that you book a table in our venues and this can be done on the My Haven app.

Buses

If you need any information on local bus routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them unless they are designated to your accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machine is inside the main complex. Cashback is available in our Mini Market and all bar areas.

Checking out

Don’t go just yet! But if you have to, please remember check out is by 10am. Please pop your key in the key box outside of Reception. Please remember to leave any hire goods in your accommodation. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.

Direct beach access

There is direct access from the park (next to caravan 106) onto a white sand beach and dunes. Access is quite steep, and the path skirts the coastal path before dropping down sharply through the dunes. It’s a 5-10-minute walk from the main complex to the beach (less time from many of the accommodation areas). There’s also access suitable for wheelchairs and pushchairs next to The Bluff Inn.

Driving

We’re strict about speed on park. Please stick to 7.5mph when you’re driving around.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01736 752132 or our Security team on 07714 836997 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Entertainment

Please click here to see what’s on in our entertainment venue(s). You will need to book a table on the My Haven app to see the entertainment. Access to our entertainment venues is for Stay+Play guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and Fun Shop.

Hire goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots, ironing boards and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please leave your hire goods in your accommodation on departure and your deposit will be refunded to the same card used to make the payment.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

Head to the Holiday Reception to book your Service Wash (washing powder is included). Then drop off the laundry in the bag provided at the ‘Drop off Point’ sign outside the launderette. Your washed and tumble-dried washing will then be available to collect from the launderette at a designated pick up time.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Please let us know if you don’t want a team member to come in if you’re not there.

Mini Market

Running low on bread, nappies or – shock horror – teabags?! Our well-stocked Mini Market is open every day, so you can pick up what you need, when you need it.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 836997.

Pets

Unfortunately, we cannot accept pets here at Riviere Sands. But if you’ve brought your furry friend along, please visit Reception and we’ll do our best to change your holiday to another park.

Photo collection

Say cheese! If you get ‘papped’ by our professional photographer, you can buy the picture from the Live Lounge.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven Stay+Play break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Stay breaks. 

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so we have a post box next to the Mini Market.

Prize shop

If you’ve been lured by the bright lights of our amusement arcade, don’t forget to trade in your tickets at our prize shop before you leave.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have aCook’s Fish and Chips on our park, just waiting for you to enjoy. Please order your takeaway on the My Haven app.

Tide times

Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.

Tourist information

If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets at Reception too.

Upgrades

You will need to arrange any upgrade prior to selecting your arrival time. Please contact the park before choosing your arrival slot and they will be happy to discuss upgrade options with you.

Visitors

To ensure we continue to follow all Government guidelines around track and trace, all holidaymakers visiting our parks must be pre-booked Haven guests. This means we are unfortunately unable to allow our guests to bring visitors on to our parks at this time. As guidelines change all the time, we would recommend you check back here closer to your arrival.

WiFi

Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in our main facilities. The My Haven app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers

Chemist Boots Pharmacy - boots.com or 01736 756843
Dentists Truro Dental Care - 01872 272327
Doctors

NHS (non-emergency) - 111

Bodriggy Surgery - bodriggysurgery.co.uk or 01736 753136
Hospital

NHS (non-emergency) - 111

Royal Cornwall Hospital - royalcornwall.nhs.uk or 01872 250000

Petrol station Texaco, TR27 4ED
Trains National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)

Hayle, TR27 4NG

Truro, TR1 3HH

Wheelchair hire

Mobility Hire Cornwall - mobilityhirecornwall.co.uk or 01872 859598

Red Cross - 0845 331 3331

 

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