Our Haven Promise is automatically added to every booking and has been introduced to ensure you have the best possible experience with us.
From no quibble refunds and booking flexibility, to our super high cleaning standards, we've included everything you need to know below:
What does the Haven Promise cover?
1. No Quibble Refunds
Get a no quibble refund with our Coronavirus Book with Confidence Guarantee which is automatically added to all 2021 bookings and allows you to move or cancel your break at no extra cost should it be affected by Covid-19.
The guarantee is applicable any time from 28 days before your break, right up until three days of your arrival on park and will be in place for as long as the pandemic is around and there is a significant risk to our guests health or ability to travel to us.
If your break is within the timescales above then you can make changes to your booking here.
2. Our Price Promise
If you spot your exact holiday for cheaper than you paid for it, you can get a refund for the difference.
To make life even easier, you can reserve your holiday today for as little as £30, and pay for the rest later in instalments with our monthly payment plan.
3. Squeaky Clean Holiday Homes
We’re making it our top priority to keep you as safe as possible. We hold our holiday homes to such exceptionally high cleaning standards, we’ll even give you a refund if you don’t agree with our Caravan Cleanliness Guarantee.
Do I have to pay for the Haven Promise?
No, rest assured this is automatically included as part of booking with us.
Who does the Haven Promise apply to?
It applies to all existing and new bookings for 2021.
What's the difference between the Haven Promise and Haven Holiday Protection?
Haven Holiday Protection (HHP) covers guests for a wide range of eventualities outside of coronavirus. This includes illness, death, redundancy and jury service.
Our Haven Promise has been developed specifically to provide peace of mind to guests whilst we are affected by the unprecedented global pandemic and will only cover instances relating to this.
For any more information relating to our Haven Promise, click here.