Quay West Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times
Helpful Hints & Tips
Local phone numbers

Address

New Quay, SA45 9SE

Opening times

If you need anything while on park, please call

01545 560477 during Reception opening times
07778 341230 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Helpful Hints & Tips

Activities

To see what activities are on and to pre-book before your holiday, please visit haven.com/experience 12 weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on haven.com/experience 7 days before your arrival date.

Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Arrival

Please see haven.com/experience 7 days before arrival for your allocated check-in time.

Arriving late: please let us know on haven.com/experience when you get your allocated arrival time. We will then know to expect you later.

Arcade

Our amusement arcade is mainly cashless. You'll need to purchase a Playcard from the Playcard Kiosk or Prize Shop, top up the card and tap it on the card readers to play. Don’t forget to register your card in case you lose it! If you do lose your card, speak to a member of our friendly team in the kiosk or prize shop and they will cancel your card and will replace it with a new one with any remaining credit and awards. We have 2p and 10p coin pushers for coins and, on request, we can convert 20p, 50p and £1 coins to money on a card if you want to use other games within the arcade. Any credit and awards not used can be saved for your next visit to Quay West – no refunds will be given.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have two venues for wining or dining: the Mash and Barrel restaurant, and the Live Lounge entertainment venue and bar, home to our Entertainment Cast, the Seaside Squad, and live acts. Both venues are inside the main complex. You can pre-book a restaurant table on the My Haven app or via haven.com/experience, 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Buses

There’s a bus stop just outside the park; this is a regular service running into New Quay and Aberystwyth. If you need any information on local bus routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machines are inside the Mini Market and the FunWorks amusement arcade, and they’re free to use. Cashback is available in our Mini Market and all bar areas (minimum spend applies).

Checking out

All good things come to an end – please check out by 10am and return any keys or hired items to Reception. If you need to leave early doors, please post your keys through the letterbox at Reception.

Child safety

We can’t give you eyes in the back of your head, but we can give you a brightly coloured wristband for little ones, in case they wander off. Come and see us at Reception and we’ll add your contact details to it.

Direct beach access

Soak up the sea air with direct beach access to Traeth Gwyn beach, which is right below our park. It’s marked on your park map for ease.

Dogs

We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. We have bins around the park for cleaning up after your pet.

Driving

We’re strict about speed on park. Please stick to 5mph when you’re driving around.

Electric Vehichle (EV) charging points

Unfortunately, we do not provide this service. The closest charging points are in Aberaeron which is approximately 6 mins from Quay West.

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01545 560477 or our Security team on 07778 341230 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Entertainment

Find out what’s on during your holiday four weeks before you arrive, go to the My Haven app or visit haven.com/experience. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and Fun Shop.

Hire goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs and travel cots subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival, through your My Account on haven.com, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please leave your hire goods in your accommodation on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Our Mini Market is open every day, so you can pick up any essentials.

Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07778 341230.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven holiday break, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.

Prize shop

If you’ve been lured by the bright lights of our amusement arcade, don’t forget to trade in your tickets at our prize shop before you leave.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.

Special requirements and accessibility

If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.

Swimming

We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.

For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.

Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.

Terrain of the park

The park is at the top of a cliff with sloping and terraced areas. There is very steep access to the beach below the park.

Tide times

Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.

Tourist information

If you want to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets in Reception too.

Towels

Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.

Upgrades

You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.

Visitors

To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.

WiFi

Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in the Mash and Barrel restaurant. The My Haven app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers

Chemist	Central Pharmacy - 01545 560294
Dentists	Portland Street Dental - portland-dental.co.uk or 01970 612581
Doctors	NHS (non-emergency) - 111 New Quay Surgery - wales.nhs.uk or 01545 560203
Hospital	NHS (non-emergency) - 111 Bronglais Hospital - wales.nhs.uk or 01970 623131 Glangwili Hospital - wales.nhs.uk or 01267 235151
Petrol stations	Llanarth, 2 miles from park
Taxi	TAR Cars - 01545 560688
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Aberystwyth, SY23 1LH
Vets	Aeron Vets - aberaeronvets.co.uk or 01570 470100 Priory Vets - prioryvetscardigan.co.uk or 01545 571341
Wheelchair hire	Cantre Mobility - cantremobility.co.uk or 01545 571390