This article gives you a quick rundown of useful information about the park, including:
- Opening Times
- Helpful Hints & Tips
- Bars and restaurants
- Beach access
- Car parking
- Cash machines
- Checking out
- Extend your stay
- Holiday home ownership
- Lost property
- Mini Market
- Park safety
- Photo collection
- Places of worship
- Play Passes
- Prize shop
- Remote controls
- Special requirements and accessibility
- Tide Times
- Tourist information
- Your next holiday
- Local phone numbers
Reighton Gap, Filey, North Yorkshire, O14 9SH
If you need anything while on park, please call
- 01723 890 476 during Reception opening times
- 07714 836 995 out-of-hours
For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.
Helpful Hints & Tips
To see what activities are on and to pre-book before your holiday, please visit haven.com/experience four weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on haven.com/experience 7 days before your arrival date.
Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.
Please see haven.com/experience 7 days before arrival for your allocated check-in time.
Arriving late: please let us know on haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
The bright lights and excitement of our arcade awaits for all guests to enjoy. Our machines take cash so pick out all the loose change from behind the sofa before coming! Don’t worry if you don’t have spare pennies, we have machines to change money for you, so you’ll soon be playing.
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.
Bars and restaurants
We have two venues for wining or dining; The Hawkwood bar and restaurant, and the ShowBar entertainment venue, home to our Entertainment Cast, the Seaside Squad, and live acts. Both venues are inside the main complex. You can pre-book a restaurant table on the My Haven app or via haven.com/experience, four weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Soak up the sea air at Filey, our nearest beach with direct access from the park.
You can catch bus numbers 12 and 13 from the bus stop opposite the Mini Market. If you need any information on local bus routes, please see the Reception team.
Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.
Our cash machine is in the main complex and the Mini Market. Cashback is available in our Mini Market and all bar areas (minimum spend applies).
When it’s time to say goodbye, please check out of your accommodation by 10am and return your keys, key cards and any hired items to Reception.
We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. All dogs are welcome on our designated dog walk area and dogs are also welcome on the outside terrace of The Hawkwood restaurant (accessed through a side gate). They can go on the beach all-year round (up to Filey Beach which has restrictions 1 May – 30 September). We have bins around the park for cleaning up after your pet.
We’re strict about speed on park. Please stick to 10mph when you’re driving around.
Electric vehicle (EV) charging points
Unfortunately, we do not provide this service on park. Instavolt Charging Station YO11 3YU and POD point charging YO12 4HF are the closest points to our park.
If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01723 890 476 or our Security team on 07714 836995 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.
Find out what’s on during your holiday four weeks before you arrive, go to the My Haven app or visit haven.com/experience. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.
While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and the Wonderstore.
For a small charge, we have to hire: bed guards, highchairs, travel cots, ironing boards and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you.
Holiday home ownership
Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Reception where you can buy tokens for the launderette, as well as washing powder.
If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.
Our Mini Market is open every day, so you can pick up any essentials.
Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.
We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 836995.
Say cheese! If you get ‘papped’ by our professional photographer, you can buy the picture from the Wonderstore.
Places of worship
Our Reception team can give you any information you need on local places of worship.
If you're on a Haven holiday break, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.
We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post to us at Reception, and we’ll make sure it gets off for you.
If you’ve been lured by the bright lights of our amusement arcade, don’t forget to trade in your tickets at our prize shop before you leave.
No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.
Special requirements and accessibility
If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.
Please book a session before coming to the indoor swimming pool. You can pre-book up to 14 sessions per holiday booking from 4 weeks before your arrival date via My Haven app, or on haven.com/experience. Alternatively, you can book sessions on park after you’ve arrived, subject to availability. After 6pm on a Friday and Saturday, a booking isn’t needed so you can just turn up at the pool. In October half term free flow swimming after 6pm will be available every day. Our outdoor pool is also available during the warmer months of the year, weather permitting, and there’s no need to book. Please check opening times with the Activity and Leisure team.
If you can’t have a takeaway on holiday, when can you? We have a Cook’s Fish & Chips on park, just waiting for you to enjoy. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.
Terrain of the park
The park is on a steep slope.
Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.
If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets at Reception too.
Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.
You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.
To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.
Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in The Hawkwood restaurant. The My Haven app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.
Your next holiday
The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.
Local phone numbers
|Chemist||Bridlington late-night pharmacy - bridlingtonlatenightpharmacy.co.uk or 01262 400070|
|Dentists||Hummanby Dental Practice - 01723 890719|
NHS (non-emergency) - 111
Filey Doctors - fileysurgery.co.uk or 01723 515881
NHS (non-emergency) - 111
Scarborough Hospital A&E - 01723 515881 or YO11 2JS
|Local bus||East Yorkshire Motor Services - eyms.co.uk or 01723 513119|
|Petrol station||Jet, Y014 9QR|
|Taxi||Details available in Reception|
|Trains||Filey and Scarborough - nationalrail.co.uk or 03457 484950|
Filey - Y014 9PE
Scarborough - Y011 2JS
|Vet||Filey Veterinary Practice - fileyvets.com or 01723 513119|
|Wheelchair hire||Scarborough Mobility - scarboroughmobility.co.uk or 01723 377515|