Seton Sands Park Information & Summary – Haven

This article gives you a quick rundown of useful information about the park, including:

Address
Opening Times
Helpful Hints & Tips
Local phone numbers

Address

Links Rd, Port Seton, Prestonpans, EH32 0QF

Opening times

If you need anything while on park, please call

01875 813333 during Reception opening times
07899 960348 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Helpful Hints & Tips

Activities

To see what activities are on and to pre-book before your holiday, please visit haven.com/experience 12 weeks before your arrival date. You can also book activities at the Activity Booking Point on park during your stay, subject to availability. If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. You can book your arrival day activities on haven.com/experience 7 days before your arrival date.

Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.

Arrival

Please see haven.com/experience 7 days before arrival for your allocated check-in time.

Arriving late: please let us know on haven.com/experience when you get your allocated arrival time. We will then know to expect you later.

Arcade

The bright lights and excitement of our arcade awaits for all guests to enjoy. Our machines take cash so pick out all the loose change from behind the sofa before coming! Don’t worry if you don’t have spare pennies, we have machines to change money for you, so you’ll soon be playing.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have two venues for wining or dining: The Boatie Blest bar and restaurant, and the ShowBar entertainment venue, home to our Entertainment Cast, the Seaside Squad, and live acts. Both venues are inside the main complex. You can pre-book a restaurant table at haven.com/experience, 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Beach access

Soak up the sea air! The nearest beach is directly opposite us, on the other side of the road. It's a sandy beach with rocks.

Buses

The number 26 bus to Edinburgh stops just outside the park entrance. If you need any information on local bus routes, please come and see us at Reception.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machine is just inside the FunWorks amusement arcade. Cashback is available in our Mini Market and all bar areas (minimum spend applies).

Checking out

Don’t go just yet! But if you have to, please remember check out is by 10am. Please leave your key at Reception or at the Security Hut on the way out. If you have any hired goods, please drop them into Reception during opening hours. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.

Dogs

We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. All dogs are welcome to sit outside on the terrace at the rear of the Boatie Blest restaurant, and they can walk on the golf course and Trim Trail. We have bins around the park for cleaning up after your pet. The beach across the road is dog-friendly all-year round.

Driving

We’re strict about speed on park. Please stick to 10mph when you’re driving around.

Electric vehicle (EV) charging points

Unfortunately, we do not provide this service. Port Seton Community Centre is the closest electric charging station to our park. Nearest Address South Seton Park Preston East Lothian EH32 0BN

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception team on 01875 813333 or Security team on 07899 960348 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.

Entertainment

Find out what’s on during your holiday four weeks before you arrive by downloading the My Haven app. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market and Fun Shop.

Hire goods

For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots, ironing boards and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival through your My Haven account, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please return hire goods back to Reception. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Reception where you can buy tokens for the launderette, as well as washing powder.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Our Mini Market is open every day, so you can pick up any essentials.

Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07899 960348.

Places of worship

Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven holiday break, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so drop in any pre-stamped post into the postbox just outside of the park entrance.

Remote controls

No luck finding the TV remote? You can operate it from the set itself. We may even have another one at Reception so it’s worth asking just in case.

Special requirements and accessibility

If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.

Security barrier

We have security barriers at the main entrance to the park, so have your Fun Pass ready to show the team member at the gate.

Swimming

We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.

For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.

Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a Cook’s Fish & Chips for when you’re hungry and no one wants to cook. . Please order your takeaway on haven.com/experience

Terrain of the park

The park is flat at the front with a gentle incline towards the back of the park. Forthview, Troon, Turnberry, Front Aberlady, Forth Bay are all flat. Forthview, Troon, Turnberry, Forth Bay and Front Muirfield are suitable for wheelchairs. Areas that are hilly: Gleneagles, Back St Andrews, Back Muirfield, Carnoustie Court, Carnoustie Drive, Kilspindie, Gullane, Archerfield, Blairgowrie, Kingsbarns, Luffness, Roxburgh Court and Place, Royal Musselburgh Court and Place , The Belfry, Wentworth and Touring Area.

Tide times

Surf’s up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Or search for the ‘My Tide Times’ app to get live, local updates.

Tourist information

If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets in Reception too.

Towels

Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Lodge and Silver, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.

Upgrades

You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.

Visitors

To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.

WiFi

Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in The Boatie Blest. Our apps work on Wifi and 4G, and if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers

Car hire	Arnold Clark Car & Van Rental - arnoldclarkrental.com or 01315 617779 Enterprise Rent-A-Car - enterprise.co.uk or 01315 570000
Chemists	Well Port Seton - well.co.uk or 01875 811454 Boots the Chemist - boots.com or 01316 653139
Dentists	Family Dental Care Practice - 01875 811136 Chalmers Street Dental Clinic (16yrs+) - 01315 364800
Doctors	NHS (non emergency) - 111 The Harbours Medical Practice - harbourspractice.co.uk or 0300 7906244 NHS (non-emergency) - 111
Hospital	NHS (non emergency) - 111 Royal Infirmary of Edinburgh - nhslothian.scot.nhs.uk or 01315 361000 Royal Hospital for Sick Children - nhslothian.scot.nhs.uk or 01315 360000
Local bus	LRT - lothianbuses.co.uk or 01315 556363
Petrol stations	Links Road Garage, EH32 0DU BP Connect, EH33 1LP
Taxis	AC’s Taxis and Minibuses - 01875 814814 BG’s Private Hire - 01875 810350
Trains	National Rail Enquiries - nationalrail.co.uk - 03457 484950
Train station (local)	Longniddry, EH32 0LS Prestonpans, EH32 9ES
Vets	Dunedin Vets (24hr emergency) - dunedinvets.co.uk or 01875 613593 Animals First - animals1st.co.uk or 01875 824400
Wheelchair hire	British Red Cross - 01316 609372 Saltire Mobility - 01316 290081 Beach Wheelchair - please speak to a member of the Activities team