This article gives you a quick rundown of useful information about the park, including:
- Opening Times
- Helpful Hints & Tips
- Bars and restaurants
- Boats and Jet Skis
- Car parking
- Cash machines
- Checking out
- Extend your stay
- Holiday home ownership
- Lost property
- Mini Market
- Park safety
- Places of worship
- Play Passes
- Remote controls
- Tide Times
- Tourist information
- Your next holiday
- Local phone numbers
Napier Rd, Poole, BH15 4LZ
If you need anything while on park, please call
- 01202 679393 during Reception opening times
- 07899 960384 out-of-hours
For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.
Due to the latest Government restrictions the below information may not be applicable whilst on your break, please click here for the latest Coronavirus guidelines.
Helpful Hints & Tips
To see what activities are on and to pre-book, please visit haven.com/experience. You can also book activities at the Activity Booking Point. Activities are only available to our Stay+Play guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Privilege Card with you. We reserve the right to refuse access if you cannot show a valid pass or card.
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated and please use a non-disposable barbecue. Be sure that they’re completely put out before you leave them.
Bars and restaurants
We have three venues for wining or dining: our Mash and Barrel and Harbourside restaurants, and the Live Lounge entertainment venue – all in the main complex. For us to maintain a level of service for all our guests during these challenging times, please book to enjoy a table in our restaurants and this can be done on the My Haven app or at the Booking Station on park.
Boats and Jet Skis
If you’ve brought along your own boat or jet skis, you’ll want to store them somewhere secure; please contact our boat park on 01202 665001. For the safety of your property, we don’t allow you to keep boats and jet skis under your caravan.
You can catch a bus into Poole town from the bus stop, opposite Reception. If you need any information on local bus routes, please see the Reception team.
Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.
Our cash machines are in the main complex area and the Mini Market. Cashback is available in the Mini Market and all bar areas (minimum spend applies).
All good things come to an end – please check out by 10am and pop your keys in one of the two key boxes around the Reception area, or at the key drop off box at the main Reception entrance. Please remember to leave any hire goods in your accommodation. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.
We’re fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. We have bins around the park for cleaning up after your pet
We’re strict about speed on park. Please stick to 10mph when you’re driving around.
If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01202 679393 or our Security team on 07899 960384 as we have trained first-aiders on the park. Out-of-hours, please call our Security team.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.
While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market.
For a small charge, we have to hire: bed guards, highchairs, pushchairs, travel cots and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival, to avoid disappointment, but if you haven’t please pop to Reception and we’ll check availability for you. Please leave your hire goods in your accommodation on departure and your deposit will be refunded to the same card used to make the payment.
Holiday home ownership
Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.
If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
We want your holiday to be tip-top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.
Our Mini Market is open every day, so you can pick up any essentials.
Please note, due to national on-going supply issues, there may be occasions where our supermarkets are running low on some items of stock and apologise for any inconvenience this may cause in advance.
We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07899 960384.
Places of worship
Our Reception team can give you any information you need on local places of worship.
If you're on a Haven Stay+Play break, Play Passes give you access to book activities, pools and entertainment venues, subject to availability. Play Passes are not included in Haven Stay breaks.
We know how important a postcard to Nan and Grandad is when you’re on holiday, so we have a post box outside Reception.
If you can’t find the TV remote, you can operate your television from the set itself. Or give us a call at Reception as we may have a spare one.
If you can’t have a takeaway on holiday, when can you? We have a Cook’s Fish and Chips and PAPA JOHN'S® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Please order your takeaway on the My Haven app.
Terrain of the park
Purbeck View, Arne View, Sunset View, Parts of Orchard Bank and Central Park are flat and are suitable for wheelchairs. The rest of the park has parts where it is hilly, although most areas on the park are flat, there may be a hill on entry to that area.
Tide times are available from Reception and the boat park; get surf-savvy and stay safe in the sea. Search for the ‘My Tide Times’ app to get live, local updates.
If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets at Reception, too.
You will need to arrange any upgrade prior to selecting your arrival time. Please contact the park before choosing your arrival slot and they will be happy to discuss upgrade options with you.
To ensure we continue to follow all Government guidelines around track and trace, all holidaymakers visiting our parks must be pre-booked Haven guests. This means we are unfortunately unable to allow our guests to bring visitors on to our parks at this time. As guidelines change all the time, we would recommend you check back here closer to your arrival.
Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in our main complex. The My Haven app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.
Your next holiday
The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.
Local phone numbers
|Chemist||Boots - boots.com or 01202 678001|
NHS (non-emergency) - 111
The Adam Practice – adampractice.co.uk or 01202 679234
|Ferries||Brownsea Island Ferries - brownseaislandferries.com or 01929 462383 Brittany Ferries - brittany-ferries.co.uk or 0330 1597003|
NHS (non-emergency) - 111
Poole General Hospital - poole.nhs.uk or 01202 665511
|Local bus||Wiltshire and Dorset Buses - morebus.co.uk or 01202 338420|
|Petrol stations||Murco, BH16 5BN|
Poole Radio Cabs - 01202 666333
Liberty Cars - 01202 748819
Dial-a-Cab - 01202 666822
|Trains||National Rail Enquiries - nationalrail.co.uk - 03457 484950|
|Train station (local)||Poole - BH15 2BQ|
|Vet||Companion Care - companioncare.co.uk|
|Wheelchair hire||Red Cross - redcross.org.uk or 01202 699453|