We know that there can be a lot to think of when getting ready for your holiday. Below we hope to answer any questions you may have ahead of your arrival and ensure you have a fab holiday with us!
Leaving the park
What happens on arrival?
When you arrive, a member of our team will be on hand to meet you at the park entrance where you will be initially checked in using your car registration.
You will find your sanitised keys and welcome pack in your accommodation on arrival. Within your welcome pack you will find park maps and all the information you should need to enjoy your holiday with us.
What shall I bring with me? (just a few suggestions)
The lead-up to your holiday is always exciting and we don’t want you to forget anything, so here’s a little checklist:
- Washing-up bits; including cloths and washing-up liquid.
- Swimming kits and sports gear so you can enjoy all the activities on your holiday
- Towels, tea towels and oven gloves (towels are included in Silver, Gold and Signature grades)
- Toilet rolls (1 provided) and toiletries
- Hairdryer (a hairdryer will be supplied in Silver, Gold and Signature grades)
- Your personal holiday belongings
- You may also want to bring an iron.
If you forget something, don't worry as we have shops and services on park for all your needs.
Can I park next to my accommodation?
You will either have a space next to your accommodation or in a communal area a short distance away. There is a 10mph speed limit across the park, allowing for a safe and relaxing environment.
Car full? Hire holiday essentials from us
We know it’s not always possible to squeeze everything you need into your car. That’s why we have a range of hire goods available. From cots to high chairs and even extra linen, give us a call to hear the full list.
Is all accommodation heated?
All of our accommodation has either a gas fire or electric heater in the lounge area. Nights can be chilly at certain times of the year, so if you feel the cold or have young children, you may wish to bring an extra blanket or duvet. Bronze, Silver, Gold and Signature caravans guarantee heating in the bedrooms and the bathroom.
If you fancy treating yourself to a meal out whilst on holiday with us, here’s everything you need to know about how to book a table at one of our restaurants.
Bookings will open four weeks from the start of your holiday and you’ll be able to book tables for the duration of your break on the My Haven app or via haven.com/experience.
Don’t worry if you don’t know in advance when you’d like to eat as we’ll also be able to take restaurant bookings on park.
From Papa John’s to Burger King, there’s plenty of takeaway options available across our parks if you don’t feel like cooking.
Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven app or haven.com/experience.
To make planning your holiday as easy as possible, activity bookings will open four weeks from the start of your holiday e.g. if you’re due to arrive with us on Friday 1st July, bookings will open on Friday 3rd June and you’ll be able to book for the entire duration of your break.
You’ll be able to make your bookings via the My Haven app or at haven.com/experience and will be able to book both free and paid for activities. Activity bookings can also be made once you arrive on park, however due to limited capacity, we’d always recommend booking in advance to ensure you get everything you’re after!
If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. Please note, you’ll be able to book activities for your first day via the Activity Booking Point on park once you’ve checked in (subject to availability).
From splashing about in our pools, to speeding down our slides or taking it easy on our lazy rivers, swimming is one of the most popular activities across our parks! For our 2022 season, we have added lots more swim slots across our parks to give all our guests lots of opportunity to swim.
Below you can find everything you need to know about how and when to book:
Booking swim slots
Booking will open four weeks from the start of your holiday and you’ll be able to book swim slots for the entire duration of your stay.
Guests will be able to book up to 14 swim slots per holiday booking in advance and can do this via the My Haven app or on haven.com/experience
Pre-booking is only required for our indoor pools up to 6pm. During weekends (Friday and Saturday) and during school and bank holidays, there is no need to book swim sessions after 6pm and you'll be able to just turn up and swim, subject to availability.
If you are wanting to swim in our standalone outdoor pools only, then there’s no booking required for any time of day and you’ll be able to turn up when you’re ready and we’ll get you in as quickly as we can.
You’ll also able to book swimming slots once you arrive on park, should there be additional slots available.
And don’t forget anyone visiting our pools will need to bring their Play Passes with them!
From amazing shows to interactive quizzes, there’s never a dull moment in our entertainment venues!
There is no booking required to enter our venues and you’re free to come and watch the shows as you please – but don’t forget to bring your Play Pass! We’ll have both table seating and standing at the bar available and will operate a first come first serve basis for the venues should we become a little busy.
If you want to find out what shows we’ve got running ahead of visiting our venues, you’ll be able to check out our entertainment guides on the My Haven app or at haven.com/experience. Guides will be available for each park and you’ll be able to access them four weeks in advance of your break.
Our Mini Market is open every day so you can pick up any essentials.
Days out and about
To help make the most of your stay, there are plenty of popular places and attractions to visit in the region. Why not call into reception for more information and to find out about discounted tickets?
What if I have a special request?
Give us a call and we’ll do our best to accommodate your request.
What time do I have to leave the park?
We kindly ask all guests to vacate their holiday homes by 10am on the day of departure. However, we want you to be able to make the most of your holiday with us and you'll be able to use the facilities on park on your final day.
Can I extend my holiday?
If we have availability we are more than happy for you to extend your holiday. Please call the park prior to your arrival.