We know that there can be a lot to think of when getting ready for your holiday. Below we hope to answer any questions you may have ahead of your arrival and ensure you have a fab holiday with us!
What happens on arrival?
When you arrive, a member of our team will be on hand to meet you at the park entrance where you will be initially checked in using your registration. You'll then be able to make your way to your pitch.
Parking and driving on park
You will either be able to park next to your pitch, or in a communal area a short distance away. Please drive at 10mph so that we can have a safe and relaxing environment.
Your pitch area
For the enjoyment and safety of all our guests, when pitching-up please remember to check that your accommodation is six metres away from the next pitch, and that any awning and tent guy ropes (if applicable) are within your booked pitch area. We’d appreciate it if you could help us to look after the touring area by using a breathable groundsheet. If you do not have a breathable groundsheet and are staying for more than three days, we would be grateful if you could please assist us by lifting your groundsheet for a few hours when you can, to allow the grass to breathe.
What to bring? (just a few suggestions)
The lead-up to your holiday is always exciting and we don’t want you to forget anything, so here’s a little checklist:
- Washing-up bits
- Water containers if you are on a pitch without a water connection
- A sterilised water can; useful for filling up as we don’t have motorhome points
- Torch to help find your pitch
- Spare pegs and mallet if you are camping or have an awning
- Cables and splashproof UK campsite safety plugs (not standard three-pin household version) if you are staying on a pitch with electric hook-up
- BBQ – enjoy cooking al fresco (just be cautious of flammable items such as tents and gas containers)
- Swimming kits and sports gear so you can enjoy all the activities on your holiday
Please note: We do not allow fuel generators
Hire holiday essentials from us!
We have a range of hire goods available with a £10 refundable deposit. Give us a call to hear the full list.
Touring facilities
All touring facilities have returned to normal with no one-way systems and no limit on how many people can enter at any given time.
We'll still be cleaning all facilities thoroughly at regular intervals during manned hours and kindly ask guests to sanitise and wash their hands regularly using the sanitising stations provided.
Restaurants
If you fancy treating yourself to a meal out whilst on holiday with us, here’s everything you need to know about how to book a table at one of our restaurants.
Bookings will open 12 weeks from the start of your holiday and you’ll be able to book tables for the duration of your break on the My Haven app or via haven.com/experience.
Don’t worry if you don’t know in advance when you’d like to eat as we’ll also be able to take restaurant bookings on park.
Takeaways
From Papa John’s to Burger King, there’s plenty of takeaway options available across our parks if you don’t feel like cooking.
Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven Experience app or haven.com/experience.
Activities
To make planning your holiday as easy as possible, activity bookings for guests will open 12 weeks from the start of your holiday and you’ll be able to book for the entire duration of your break.
You’ll be able to make your bookings via the My Haven Experience app or at haven.com/experience and will be able to book both free and paid for activities. Activity bookings can also be made once you arrive on park, however due to limited capacity, we’d always recommend booking in advance to ensure you get everything you’re after!
If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. Please note, you’ll be able to book activities for your first day via the Activity Booking Point on park once you’ve checked in (subject to availability).
Swimming
We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.
For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.
Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.
There's no booking required to use our outdoor pools which will be open from May half term until the end of August Bank Holiday. If the weather allows, simply turn up when you fancy an outdoor swim.
And don’t forget anyone visiting our pools will need to bring their Play Passes with them!
Entertainment
From amazing shows to interactive quizzes, there’s never a dull moment in our entertainment venues!
There is no booking required to enter our venues and you’re free to come and watch the shows as you please – but don’t forget to bring your Play Pass! We’ll have both table seating and standing at the bar available and will operate a first come first serve basis for the venues should we become a little busy.
If you want to find out what shows we’ve got running ahead of visiting our venues, you’ll be able to check out our entertainment guides on the My Haven Experience app or at haven.com/experience. Guides will be available for each park and you’ll be able to access them four weeks in advance of your break
Supermarkets
Our Mini Market is open every day so you can pick up any essentials.
Days out and about
To help make the most of your stay, there are plenty of popular places and attractions to visit in the region. Why not call into reception for more information and to find out about discounted tickets?
Special requests
Give us a call and we’ll do our best to accommodate your request.
Leaving the park
We want you to be able to make the most of your holiday with us and you'll be able to use the facilities on park on your final day.