We’re so excited for normality to begin to resume across our English parks, however it’s important to remember that coronavirus is still very much present in our day to day lives.
Whilst we always try our hardest to ensure that we can offer the best possible experience for everyone on our parks, there are some rare occasions where things outside of our control mean we have to adapt our operations slightly.
Additionally, with many of our team members being young, there are still a number of them who aren’t yet at the stage to receive a second coronavirus vaccination. As a result of this, we may be affected by team needing to isolate if contacted by the NHS Test and Trace service and could occasionally mean some facilities and venues needing to temporarily close at short notice.
In order to help keep everyone as safe as possible across our parks, we’d love your support in continuing to act sensibly and responsibly whilst on holiday with us.
Should you or someone in your party experience coronavirus symptoms before your arrival, please do not travel and rest assured you’ll be covered by our Coronavirus Book with Confidence Guarantee.
If you start to feel unwell during your holiday, we kindly ask you to stay inside your accommodation to arrange a test and contact our reception teams by phone.
To help guests, owners and team feel as safe as possible, we will also be continuing with the majority of safety protocols we had in place during the height of the pandemic including rigorous cleaning standards, sanitising stations and contactless check-in. We want you to have the best possible holiday with us and would love for you to work alongside us to help keep our parks safe.