We recently changed the way in which we grade our caravans to make our booking process as easy as possible for guests, however, we know that this has caused some questions as to what the change means for pre-booked breaks.
The new grades apply to new bookings made from 16th November 2021 only and breaks booked before this time remain unaffected.
If you booked a holiday before the grade change, please don’t worry, you will still receive the exact accommodation you have booked, with all the features and facilities you were expecting – regardless of what new grade name this may now fall under.
If you booked a break within a specific location, this will also still be honoured.
We’d like to reassure all pre-booked guests that the attributes listed under the new grade names on the Haven website are only relevant for bookings made after the grade change and the specific accommodation you booked beforehand will still be available for your break.
If you booked a holiday under our old grade names, here’s what you will find in your accommodation on arrival as expected:
Please note, our pet friendly accommodation remains separate in our new grades as it did previously and if you opted for a caravan that wasn’t pet friendly, rest assured you will still receive this.
Standard accommodation
If you booked Standard accommodation before the grade change, this is what you’ll find in your caravan on arrival:
- 10ft wide
- 32” TV in the lounge
- Under-counter fridge
- Microwave
- Beds made up on arrival
Deluxe accommodation
If you booked Deluxe accommodation before the grade change, this is what you’ll find in your caravan on arrival:
- 12ft wide
- 32” TV in the lounge
- Under-counter fridge
- Microwave
- Beds made up on arrival
Prestige accommodation
If you booked Prestige accommodation before the grade change, this is what you’ll find in your caravan on arrival:
- 12ft wide
- Double glazing and central heating
- 3/4 Fridge freezer
- Microwave
- 40” TV and DVD player in the lounge
- 22” TV in master bedroom
- Bluetooth speaker
- Hairdryer in master bedroom
- Beds made up on arrival
Prestige with decking accommodation
If you booked Prestige with Decking accommodation before the grade change, this is what you’ll find in your caravan on arrival:
- 12ft wide
- Double glazing and central heating
- Patio doors leading to your own outdoor decking with seating
- 3/4 Fridge freezer
- Microwave
- 40” TV and DVD player in the lounge
- 22” TV in master bedroom
- Bluetooth speaker
- Hairdryer in master bedroom
- Beds made up on arrival
Platinum accommodation
If you booked Platinum accommodation before the grade change, this is what you’ll find in your caravan on arrival:
- Min. 12ft wide
- Double glazing and central heating
- Patio doors leading to your own outdoor decking with seating
- Fridge freezer
- Microwave
- 40” TV and DVD player in the lounge
- 22” TV in master bedroom
- Bluetooth speaker
- Towels provided
- High quality fixtures and furnishings
- Hairdryer in master bedroom
- Beds made up on arrival
Platinum Plus accommodation
If you booked Platinum Plus accommodation before the grade change, this is what you’ll find in your caravan on arrival:
- Min. 14ft wide
- Double glazing and central heating
- Patio doors leading to your spacious wrap around decking complete with outdoor dining furniture
- Fridge freezer
- Microwave
- Dishwasher
- 40” flat screen TV and DVD player in the lounge
- 22” TV in master bedroom
- Hairdryer in master bedroom
- Bluetooth speaker
- Towels provided
- Beds made up on arrival
For any more information on our accommodation, please click here.