New & Existing Bookings

New Booking FAQs

• Haven Holiday Protection
• Parking your car when you arrive
• Booking on behalf of friends or family
• Booking caravans near friends and family
• Holiday durations and arrival days
• What do I need to bring on my holiday

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Existing Bookings FAQs

• What do I do if I can't travel due to adverse weather conditions (such as snow or storms)?
• Viewing your booking online
• Logging in to your My Haven account
• What is included in the price of my holiday
• Where will my accommodation be
• Booking a holiday whilst on our parks

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Amending your booking

• Extending your holiday
• Change of address
• Amending your booking: monthly payment plan
• Adding more people to your booking
• Changing the lead booking name

Cancellations & Refunds

• Cancelled breaks: check the status of your refund
• Cancelling my booking
• Cancelled breaks: moving funds to another holiday

Payments

• How can I pay for my holiday
• When do I have to pay for my holiday
• Monthly payment plan
• Credit card payments
• Paying for my holiday online

Dogs

• Which Haven parks are dog friendly
• What accommodation is dog friendly
• Where can dogs go on park
• Which beaches near Haven are dog friendly

Discounts & Offers

• Gift vouchers
• Offers and discount codes
• Corporate discount

Your safety on park

• Use of electric scooters