Holiday Information

Park Information

• November: what parks are open
• November: what breaks are available
• November: what's available on our parks
• Choose Your Holiday Home: 2020 bookings
• Keeping our guests safe

Arrival & Check-In Process

• Pre-arrival process: changes for 2020
• Arrival process: changes for 2020
• Arrival times: latest information
• Arriving by public transport

Clean and Safe Charter

• Haven’s Clean and Safe Charter: what is it
• Cleaning and checking accommodation
• Our 9-point enhanced caravan cleaning process
• Process for feeling unwell on park

Caravan Cleanliness Guarantee

• Haven’s Caravan Cleanliness Guarantee: what is it
• Haven’s Caravan Cleanliness Guarantee: refund policy
• Broken security seal on arrival: what to do
• Failure to meet the Haven Interior Cleanliness Standard

Coronavirus Guarantee

• What is the Coronavirus Book with Confidence Guarantee
• Guarantee change window
• Coronavirus Guarantee v Haven Holiday Protection