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Holiday Information

Latest information for holidaymakers and caravan owners

Arrival & Check-In Process

  • Arrival process: latest information
  • Arrival times: what you need to know
  • Arriving by public transport

Haven Promise

  • Haven Promise: everything you need to know
  • Squeaky Clean Accommodation: the detail
  • Price Promise: the detail
  • No Quibble Refund: the detail

Clean and Safe Charter

  • Haven’s Clean and Safe Charter: what is it
  • Cleaning and checking accommodation
  • Our 9-point enhanced caravan cleaning process
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