Rockley Park Information & Summary

Address

Napier Rd, Poole, BH15 4LZ

Opening times

If you need anything while on park, please call

• 01202 679393 during Reception opening times
• 07899 960384 out-of-hours

For the most up to date opening times please speak to a member of the team. Due to demand, opening times may be reduced outside of school and bank holidays.

Helpful Hints & Tips

• Activities
• Ants
• Arrival day activities 
• Arrival
• Arcade
• Barbecues
• Bars and restaurants
• Boats and Jet Skis
• Buses
• Car parking
• Cash machines
• Checking out
• Dogs
• Driving
• Electric vehicle (EV) charging points 
• Emergencies
• Entertainment
• Extend your stay
• Feedback
• Gifts
• Hire goods
• Holiday home ownership
• Keys
• Launderette
• Lost property
• Maintenance
• Mini Market
• Park safety
• Places of worship
• Play Passes
• Post
• Remote controls
• Special requirements and accessibility
• Swimming
• Takeaway
• Terrain of the park
• Tide times
• Tourist information
• Towels
• Upgrades
• Visitors
• WiFi
• Your next holiday
• Local phone numbers 

Activities

To make planning your holiday as easy as possible, activity bookings will open 12 weeks from the start of your holiday, in line with restaurant bookings.

You’ll be able to make your bookings via the My Haven Experience app or at haven.com/experience and will be able to book both free and paid for activities.

Activity bookings can also be made once you arrive on park, however due to limited capacity, we’d always recommend booking in advance to ensure you get everything you’re after! 

Please note, whilst we have a lot of free activities for you to get stuck into, some of our activities do require a small additional charge to book.

Ants

During warm periods the appearance of ants is common. Advice from the Local Environmental Health Officer confirms that they do appear for no apparent reason and do not reflect any lack of hygiene.  They can only be attributed to a force of nature, but we apologise for any distress or inconvenience this situation may cause you. For safety reasons all holiday homes have vents, hence there will always be access points for such insects. To discourage their presence please do not leave food exposed, particularly in the kitchen. We do have ant spray on Park should you wish the team to apply this around the vents in your holiday home, please visit Reception

Arrival day activities 

If you want to book activities for your arrival day, this can be done seven days before your arrival date. Once within the seven days, you'll be able to book activities from 1pm. Please note, you’ll also be able to book activities for your first day via the Activity Booking Point on park once you’ve checked in (subject to availability). 

Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Owner Card with you. 

Arrival

Please see the My Haven Experience App or haven.com/experience 7 days before arrival for your allocated check-in time.

Arriving late: please let us know on the My Haven Experience app or haven.com/experience when you get your allocated arrival time. We will then know to expect you later.

Arcade

The bright lights and excitement of our arcade awaits for all guests to enjoy. Our machines take cash so pick out all the loose change from behind the sofa before coming! Don’t worry if you don’t have spare pennies, we have machines to change money for you, so you’ll soon be playing.

Barbecues

Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. They must also be elevated. Be sure that they’re completely put out before you leave them.

Bars and restaurants

We have three venues for wining or dining: our Mash and Barrel and Harbourside restaurants, and the Live Lounge entertainment venue – all in the main complex.

You can pre-book a restaurant table on the My Haven Experience app or via haven.com/experience 12 weeks before your holiday or by visiting the restaurant once on park. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Boats and Jet Skis

If you’ve brought along your own boat or jet skis, you’ll want to store them somewhere secure; please contact our boat park on 01202 665001. For the safety of your property, we don’t allow you to keep boats and jet skis under your caravan.

Buses

You can catch a bus into Poole town from the bus stop, opposite Reception. If you need any information on local bus routes, please see the Reception team.

Car parking

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

Cash machines

Our cash machines are in the main complex area and the Mini Market. 

Checking out

All good things come to an end – please check out by 10am and pop your keys in one of the two key boxes around the Reception area, or at the key drop off box at the main Reception entrance. Please remember to leave any hire goods in your accommodation. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.

Dogs

We’re fond of dogs on park and most breeds are welcome, just always keep them on a lead. Guide and service dogs are welcome inside our venues. All dogs are welcome on the Mash and Barrel terrace (except next to the children's play area and the upstairs sun terrace). 

We have bins around the park for cleaning up after your pet

Driving

We’re strict about speed on park. Please stick to 10mph when you’re driving around.

Electric vehicle (EV) charging points 

We have electric charging points available

Emergencies

If you have an emergency, please call 999 and then our Reception and Security teams. This way we can direct them straight to you and come to your aid while you wait. If it’s not an emergency but you’d still like help, please call our Reception on 01202 679393 or our Security team on 07899 960384 as we have trained first aiders on the park. Out-of-hours, please call our Security team.

Entertainment

To find out what’s on during your holiday, go to the My Haven Experience app or visit haven.com/experience. Available four weeks before you arrive. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.

Extend your stay

If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.

Feedback

It’s always good to hear how we could have made your holiday even better. But if you have anything you’d like to tell us, pop into Reception for a chat.

Gifts

While you’re busy making memories, you might want a little memento of your trip. We have holiday gifts, treats and essentials on sale at the Mini Market.

Hire goods

For a small charge, we have to hire bed guards, highchairs, pushchairs, travel cots and irons, subject to availability and a £10 deposit for each hire good item. We recommend you book in advance of arrival, through your My Account on haven.com to avoid disappointment, but if you haven’t, please pop to Reception and we’ll check availability for you. Please leave your hire goods in your accommodation on departure and your deposit will be refunded to the same card used to make the payment.

Holiday home ownership

Want to stay again and again with us? Pop into our Caravan Sales Reception, for information about owning your very own holiday home here.

Keys

Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.

Launderette

If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette, as well as washing powder.

Lost property

If you’ve mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we’ll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Maintenance

We want your holiday to be tip top. If you find any niggles when you arrive, please tell us straight away. Let us know if you don’t want a team member to come in if you’re not there, and please tell us if you have any dogs in your accommodation as we won’t be able to come in without you.

Mini Market

Our Mini Market is open every day, so you can pick up any essentials. 

Park safety

We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07899 960384.

Places of worship

Places of worship Our Reception team can give you any information you need on local places of worship.

Play Passes

If you're on a Haven Holiday break, Play Passes give you access to book all the good stuff, like activities, swimming pools and entertainment venues. Play Passes are not included in Haven Hideaway breaks.

Post

We know how important a postcard to Nan and Grandad is when you’re on holiday, so we have a post box outside Reception.

Remote controls

If you can’t find the TV remote, you can operate your television from the set itself. Or give us a call at Reception as we may have a spare one.

Special requirements and accessibility

If you have any questions or have special requests please contact our Call Centre prior to booking, where we have specially trained advisors who can help with every aspect of your booking. They can discuss the suitability of the park. If you have any questions while on the park, please ask the Reception team.

Swimming

We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible. 

For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow. 

Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest. 

There's no booking required to use our outdoor pools which will be open from May half term until the end of August Bank Holiday. If the weather allows, simply turn up when you fancy an outdoor swim. 

Takeaway

If you can’t have a takeaway on holiday, when can you? We have a Cook’s Fish and Chips and Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven Experience app or haven.com/experience. 

Terrain of the park

Purbeck View, Arne View, Sunset View, Parts of Orchard Bank and Central Park are flat and are suitable for wheelchairs. The rest of the park has parts where it is hilly, although most areas on the park are flat, there may be a hill on entry to that area. 

Tide times

Tide times are available from Reception and the boat park; get surf-savvy and stay safe in the sea. Search for the ‘My Tide Times’ app to get live, local updates.

Tourist information

If you’re looking to explore the area, find a cracking local restaurant, or discover a nearby hidden gem, our Reception team can offer tips, advice, and recommendations. We have loads of tourist leaflets at Reception, too.

Towels

Own up, who forgot to pack the towels? It’s okay, we provide towels (1 hand and 1 bath towel per person) in our Lodge, Gold and Signature grade accommodation or you can hire some from Reception for a small charge and deposit.

Upgrades

You will need to arrange any upgrade prior to receiving your arrival time. Please contact the park and they will be happy to discuss upgrade options with you.

Visitors

To maximise the opportunity for guests to access the swimming pools, activities, entertainment venue and restaurants included in their holiday package, all holidaymakers visiting our parks must be included on a valid holiday booking. Unfortunately, we don’t have the capacity on our parks to allow our guests to bring visitors to our parks.

WiFi

Due to the remoteness of our holiday parks the WiFi signal can vary. We do have free guest WiFi available in our main complex. The My Haven app works on Wifi and 4G, however if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point. There is no WiFi available in holiday homes.

Your next holiday

The early booker catches the worm. Beat the post-holiday blues by booking your next holiday before you leave. Just pop into Reception to find out about our latest deals.

Local phone numbers