Your questions answered

Before you book

Information about our holidays: helpful before you make your booking with us

Accommodation

Information about all our different types of static accommodation

Touring & Camping

Information about touring & camping holidays

About your booking

Everything you need to know about a current booking with us, including information on payments, pre-arrival, etc.

On the Park

Information about our parks, facilities, restaurants, activities and more!

Haven Promise

Private bookings

If you have booked privately with a caravan owner on our parks, here is some information you might find helpful

Contact Us

We have dedicated teams to support you before, during and after your Haven holiday

Own a Holiday Home

Want to own a holiday home on one of our parks? Click here for more info

Other

You should find answers to anything else here

Your Account

Questions relating to your account, statements and site fees

Wifi

Your Holiday Home and Pitch

Questions relating to your holiday home - services, repairs and draining down

Registering Your Arrival

Information about how to register your arrival to park

Haven Letting Service

Information about Haven Letting

Owner and Friends & Family Cards

Information about your Owner Cards as well as Friends & Family cards

Park Facilities, Entertainment and Activities

Activities and on park entertainment, and how to book

Private Contractors

Information about having private contractors visit your holiday home

Private Letting

Information about private letting your holiday home

Thinking of Leaving

Information on how we can help you

Becoming a Haven Owner

Winter Opening Trials

A trial at Seashore, Cala Gran, Rockley Park, Kent Coast and Primrose Valley.