Your questions answered

Before you book

Information about our holidays: helpful before you make your booking with us

Haven Promise

Holiday Packages

New Booking FAQs

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Dog friendly holidays

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Discounts & Offers

Planning your holiday

Accessibility

Haven Holiday Credit

Accommodation

Information about all our different types of static accommodation

Our Accommodation

Inside your accommodation

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Holiday Home Guide

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Touring & Camping

Information about touring & camping holidays

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Touring FAQs per park

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About your booking

Everything you need to know about a current booking with us, including information on payments, pre-arrival, etc.

Pre-Arrival Information

Arrival & Check-in process

Existing booking FAQs

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Amending your booking

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Cancellations & Refunds

Cancelling my booking

Payments

On the Park

Information about our parks, facilities, restaurants, activities and more!

General park information

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Restaurants, Bars & Takeaways

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Swimming Pools

Activities

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Entertainment

Entertainment: everything you need to know

Wifi

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Your safety on park

Park Information Guides

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Haven Food & Drink Card

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Private bookings

If you have booked privately with a caravan owner on our parks, here is some information you might find helpful

Private booking information

Contact Us

We have dedicated teams to support you before, during and after your Haven holiday

Guests & Holidaymakers

Owners & Holiday Home Sales

Own a Holiday Home

Want to own a holiday home on one of our parks? Click here for more info

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Site Fees and Running Costs

Moving to Haven

Ownership Support

Let2offset

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Other

You should find answers to anything else here

Press Enquiries

Haven Press Office

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