Where is Wi-Fi available on park? - Hafan y Mor

TABLE OF CONTENTS

Wi-Fi in venues and reception
Holiday home Wi-Fi
How to connect to Wi-Fi
Troubleshooting
Device compatibility
Usage policies

Wi-Fi in venues and reception

Free guest Wi-Fi is available in the Coast House, The Cove and Boardwalk entertainment venues and in reception. Our Wi-Fi is managed by an external company who aim to supply the best possible service, so if you do experience any difficulties, please visit support.wifinity.com

Holiday home Wi-Fi

We are testing a new way of delivering connectivity to guests with holiday home Wi-Fi. This can be accessed in the Wi-Fi section within the Haven app or by visiting haven.com/experience/wifi

Accommodation (excluding Apartments) has two tiers of Wi-Fi:

Holiday Home Wi-Fi is a free limited-speed network delivered via 5G
Premium Wi-Fi is a high speed network delivered via 5G (example: 7 Snowdonia View) and can be purchased from the Haven app or at haven.com/experience

Please note: as this is a trial this service does not offer real-time support. We hope this page will enable you to use the service successfully, but we apologise if your problems aren't resolved by the information outlined here. The Reception team may be able to support: you can text them on the number found on your holiday home keyring.

5G speeds are impacted by weather and traffic. Asa result, speeds will vary and we can provide no guarantee of its performance. Wi-Fi speed and availability and affected by distance from the holiday home.

How to connect to Wi-Fi

1. Enable Wi-Fi on your device.

2. Select the network: 

For Free Wi-Fi, select the network named "Holiday Home Wi-Fi"
Premium Wi-Fi networks only show once they have been purchased for your holiday home. Premium Wi-Fi can be purchased from the Haven App or at haven.com/experience. Following purchase of Premium Wi-Fi, select the network with your holiday home address (example: 17 Snowdonia View)

3. Enter the password: 

The password for Premium Wi-Fi is provided upon purchase.

4. Premium Wi-Fi purchase details are visible in the Wi-Fi section of the Haven App

Troubleshooting

- I have purchased Premium Wi-Fi but don't see a Wi-Fi network appearing

Please go to your device’s Wi-Fi settings. If you don't see "Holiday Home Wi-Fi or a network with your holiday home address please check if your router has power. Routers are normally located in the boiler cupboard, the bedroom wardrobe or around the TV and look like this:

Ensure the router is plugged in and the switch on the router is set to the on position (If already on, please don't turn off and on again as this can impact updates sent to the router).

If your router has power and you're still experiencing issues, please send an SMS to the number on your holiday home keyring, quoting your holiday home address.

- I have purchased Premium Wi-Fi but forgotten my password

Your password can be found in the Haven app, at haven.com/experience/wifi, and a copy will have been sent to the purchaser's email address.

- I am connected but the connection is very slow

Free Wi-Fi (Holiday Home Wi-Fi) has limited speed. Once you've purchased our Premium Wi-Fi (haven.com/experience/WiFi or in the Wi-Fi section of the Haven App), if you still experience slow speed please do a speed test here (https://fiber.google.com/speedtest) and take a screenshot or note down the download speed. If this is below 10 Mbps, please note down the Wi-Fi network name and let Reception know via SMS to the number on your key.

- Why is my streaming video, game, or video call not stable?

This could be the case on Free Wi-Fi. Using our Premium Wi-Fi (haven.com/experience/WiFi) will give you a better experience if you require high performance.

- One of my devices is connected, another is unable to connect

Try restarting your other device, this may resolve the issue.

- I am trying to reach a website but it seems to be blocked

We limit access to non-family websites. This may unintentionally block other services.

- What can I use this connection to do: HD streaming, gaming, web page browsing etc?

This will not be possible on the Free tier. Using our Premium Wi-Fi will give you a better experience if you require high performance.

- I am connected to the Wi-Fi but am unable to access the internet

If you're connected to Free or Premium Wi-Fi and can't access any website after trying several different web addresses, there could be a problem with the connection. Please note down the Wi-Fi network name and let Reception know via SMS to the number on your key.

Device compatibility

Supported devices: our Wi-Fi service is compatible with most smartphones, tablets and laptops.

Known issues with certain devices: some older devices may experience connectivity issues. If you encounter problems, please check the device's network settings or contact Reception for assistance.

Usage policies

Fair usage policy: to ensure fair access for all guests, we may limit data usage on the Free Wi-Fi tier. Premium Wi-Fi users are less likely to be impacted by these limits.

Security advice: please ensure your devices have up-to-date anti-virus software and avoid visiting suspicious websites.