Where is Wi-Fi available on park? - Hafan y Mor

TABLE OF CONTENTS

On-park Wi-Fi
Hafan y Mor holiday home Wi-Fi
How to connect to Wi-Fi
Troubleshooting
Device compatibility
Usage policies
Common issues and fixes

On-park Wi-Fi

Due to the remoteness of our holiday parks the Wi-Fi signal can vary. We do have free guest Wi-Fi in the Coast House, The Cove and Boardwalk entertainment venues and Reception. This Wi-Fi is managed by an external company who aim to supply the best possible service, so if you do experience any difficulties, please visit support.wifinity.com. 

Hafan y Mor holiday home Wi-Fi

A number of caravans at Hafan y Mor are testing a new way of delivering connectivity to guests and owners. If you've read information in your caravan about this service that has led you to this page, you're staying in one of these test caravans.

We're providing two tiers of Wi-Fi:

FREE Wi-Fi: Free Wi-Fi (Holiday Home Wi-Fi) is a limited-speed network delivered via 5G
PREMIUM Wi-Fi: Premium Wi-Fi is a high-speed network delivered via 5G (example:7 Snowdonia View

Please note, as this is a trial, the service does not have real-time online support. We hope this page will enable you to use the service successfully, but we apologise if this doesn't resolve any problems you experience. You'll find a mobile number on your holiday home keyring which you can text to reach the Reception team.

5G speeds are impacted by weather and traffic. As a result, speeds will vary and we can provide no guarantee of its performance.

Wi-Fi speed and availability is also affected by distance from the holiday home.

How to connect to Wi-Fi

1. Enable Wi-Fi on your device.

2. Select the network: 

For Free Wi-Fi, select the network named "Holiday Home Wi-Fi"
Premium Wi-Fi networks only show once they have been purchased for your holiday home. Following purchase of Premium Wi-Fi, select the network with your holiday home address (example: 17 Snowdonia View)

3. Enter the password: 

The password for Premium Wi-Fi is provided upon purchase.

Troubleshooting

- I can’t see a Wi-Fi network appearing on any of my devices

Go to your device’s Wi-Fi settings. If you do not see a holiday home Wi-Fi network or Premium network after purchasing, please let reception know.

- I have purchased Premium Wi-Fi but forgotten my password

Your password can be found in the Haven app, at haven.com/experience/wifi, and a copy will have been sent to the purchaser's email address.

- I am connected but the connection is very slow

Free Wi-Fi has limited speed. Once you've purchased our Premium Wi-Fi (haven.com/experience/WiFi), if you still experience slow speed please do a speed test here (https://fiber.google.com/speedtest) and take a screenshot or note down the download speed. If this is below 10 Mbps, please note down the Wi-Fi network name and let Reception know via SMS to the number on your key.

- Why is my streaming video, game, or video call not stable?

This could be the case on Free Wi-Fi. Using our Premium Wi-Fi (haven.com/experience/WiFi) will give you a better experience if you require high performance.

- One of my devices is connected, another is unable to connect

Try restarting your other device, this may resolve the issue.

- I am trying to reach a website but it seems to be blocked

We limit access to non-family websites. This may unintentionally block other services.

- What can I use this connection to do: HD streaming, gaming, web page browsing etc?

This will not be possible on the Free tier. Using our Premium Wi-Fi will give you a better experience if you require high performance.

- I am connected to the Wi-Fi but am unable to access the internet

If you're connected to Free or Premium Wi-Fi and can't access any website after trying several different web addresses, there could be a problem with the connection. Please note down the Wi-Fi network name and let Reception know via SMS to the number on your key.

Device compatibility

Supported devices: our Wi-Fi service is compatible with most smartphones, tablets and laptops.

Known issues with certain devices: some older devices may experience connectivity issues. If you encounter problems, please check the device's network settings or contact Reception for assistance.

Usage policies

Fair usage policy: to ensure fair access for all guests, we may limit data usage on the Free Wi-Fi tier. Premium Wi-Fi users are less likely to be impacted by these limits.

Security advice: please ensure your devices have up-to-date anti-virus software and avoid visiting suspicious websites.

Common issues and fixes

- I purchased Premium Wi-Fi and I don't see any network with my van name.

Does your router have power? Routers are normally located in the boiler cupboard, near the boiler or TV and look like this:

A black device with many antennas
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Ensure the router is plugged in and the switch on the router is set to the on position. (If already on, please do not turn off and on again).

If your router has power, please send an SMS to the number on your key, quoting your holiday home address.

- I get an error going through the premium purchase process

We are monitoring the website for errors and will aim to resolve the issue as soon as possible. Please try and purchase later. If you continue to have issues, please SMS the number on your key, quoting your holiday home address.