For pre-arrival help with an existing booking, your digital Haven assistant is available 24/7 to answer questions or transfer you to our team.
If you can't find an answer, the assistant will give you the choice to call or chat with a Haven advisor during opening hours.
Our opening hours are: 9am-7pm Mon-Fri, 9am-6pm Sat-Sun & bank holidays.
Help with an existing booking?
You can find your booking information and make changes in My Account.
Are you on holiday now?
Our park teams are ready to help you if you've arrived on your holiday.
Need to make a Group booking?
If you need to book 5 or more holiday homes, contact the group bookings team.
Need to send us documentation?
You can upload documents to send us here.
Question about adaptive or mobility needs?
Our dedicated team are on hand to help to find and book adapted accommodation.
Lost property?
For help reuniting you with lost belongings go here.
Calling from overseas?
You'll find our overseas contact information here.
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