Please visit our guest relations page if you have feedback or a complaint about a holiday you have already travelled on.
All complaints must be submitted to guest relations to ensure they can be escalated to the right team.
Please allow 21 working days for us to review your feedback and respond to you.
If your complaint has not been answered within 21 days report it here and the team will investigate.
Lost property?
If you need help finding lost property, our park teams can help you. Visit the lost property page for further information.
Need help with an existing booking?
If you need help with an existing booking, our customer care advisors can help.
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