You can cancel your activity via haven.com/experience up until midnight of the day before the activity takes place, after which any amendments must be done by the on-park Activity and Leisure team.
The activity cost will be refunded the same way and using the same payment method. Please allow 35 days for it appear back in your account. We cannot refund or transfer any missed sessions unless you were not able to take part in the activity due to having to leave your holiday early because of illness or an emergency. In this case, please call the park to see if a refund is due. These refunds may take a little longer to process.
Guests must arrive prior to the start of the session as health and safety briefings are given. If you are late and have missed the safety briefing, for your own safety you may not be able to take part in the session. The Activities and Pool Manager has the overall responsibility for health and safety of the activity and can stop the session or ask a participant to leave at any time. In this case, no refund will be given.
Free sessions can be cancelled at any time, but we ask guests to give us as much notice as possible to allow other guests to take part.
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