A limited number of our caravans at Hafan y Mor are testing a new way of delivering connectivity to guests and owners. If you have information in your caravan about this service that has led you to this page, you are staying in one of these test caravans!
The wifi we are providing, free of charge, is not the same as your home broadband, it is delivered wirelessly. As a result, speeds will vary and we provide no guarantee of it’s performance.
Please note: As this is a trial the service does not have real-time support, we hope this page will enable you to use the service successfully, but apologise if this does not resolve any problems you experience
Troubleshooting
Q: What can I use this connection to do, HD streaming, gaming, web pages etc
A: You are welcome to try using any device with this service, however bandwidth is likely to fluctuate between 2 and 50mb which may result in performance being variable.
Q: I can’t see the wifi connection appearing on any of my devices
A: The device that shares Wifi is situated in the boiler cupboard in your caravan. It is the only device plugged in to a power socket in this cupboard. You may want to open this cupboard and turn the power socket off for 30 seconds, before turning back on.
Q: I am connected to the wifi but am unable to access the internet.
A: The device that shares Wifi is situated in the boiler cupboard in your caravan. It is the only device plugged in to a power socket in this cupboard. You may want to open this cupboard and turn the power socket off for 30 seconds, before turning back on.
Q: I am connected but the connection is very slow
A: Speed will vary based on other users, we do monitor and will try and adapt the service to improve over the duration of this trial. You may experience faster speeds at different times.
Q: Why is my streaming video, game playing, video call not stable?
A: Speed will vary based on other users, we do monitor and will try and adapt the service to improve over the duration of this trial. You may experience faster speeds at different times.
Q: One of my devices is connected, another is unable to connect
A: Try restarting your other device, this may resolve
Q: I am trying to reach a website but it seems blocked
A: We limit access to non family websites, this may well unintentionally block other services.
If you are unable to get the service working after using this help page, please speak to a member of the park team in reception.
Feedback is really helpful.
You will also receive a survey asking you about your experience with the service. However, do be aware we will use your feedback to improve the service, rather than response to your specific request.
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