How is my Identity information used and stored?
Your information is used for confirming your booking and verifying who you are. Your name and address details are securely stored within your account.
Who has access to my Identity data?
Only authorised Haven team and our trusted Identity check partner (Experian) have access to your data. We never share your personal details with anyone else unless required by law.
How long is my Identity data retained for?
We will retain your data for approximately 12 months, in line with our privacy policy. This prevents the requirement to put returning guests through the same checks as we know who you are and can welcome you back.
Is my data shared with third parties?
We manage your data in line with our privacy policy.
If I have a question about Privacy, who do I contact?
If you've got a privacy question, the answer may be in our Privacy Notice, if not, please contact us.
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